Ticket Entry

Summary: Error: There are no drawer sessions to post Cause: This message can be given when there are no transactions to post or when a drawer has not been counted or reconciled. Solution: Make sure the drawer has been counted or reconciled... Read More

Summary: In Point of Sale, when the Loyalty Program pay code is selected a message appears "Points cannot be redeemed".  Cause: If the Loyalty Program is setup correctly, this is usually due to a permissions issue  Solution: Use the... Read More

Summary: How can a refund be issued on a debit card pay code? Error: Change/Refund debit card transactions are not allowed. Solution: For Non-EMV merchants (NCR Secure Pay): Unlike credit cards, debit card pay codes cannot be used for refunds.... Read More

Summary: Manually Entered EBT cards prompt for EXP DATE, but no EXP DATE is printed on card, or cards never expire Manually Entered EBT cards prompt for EXP DATE, but no Expiration DATE is printed on card, or cards never expire. Cause: This is by... Read More

Summary: View price details in Regular and Touchscreen Ticket Entry Is there a way to see if contract, promotional or special pricing is applied to a line item while logged into Ticket Entry or Touchscreen? Solution:  The View Price Details... Read More

Summary: This article will explain how to add additional funds to a gift card. Cause: If a gift card is sold as a store credit, additional monies can be added to it to extend the use of the card. Solution: Gift cards must be created as store... Read More

Summary: How to filter Store Credit lookup by the Customer assigned to the Ticket When looking up store credits in Ticket Entry is there a way to filter the store credits listed by customer assigned to the ticket? Solution: When going into the... Read More

Summary: All pay codes are disabled or greyed out  in Ticket Entry except Cash, Store Credit and Gift Card. Cause: This will happen if Always require P2PE is selected in the Store setup (Set up / Point of Sale / Stores / Main), and the... Read More

Summary: "OLE error 800A0258" (or followed by other alpha and numeric characters) are observed when logging into TE or TSTE or using the Touchscreen editor. Cause: See below.        Solution: This... Read More

Summary: Validated Return can be completed for a customer not on the original sale Validated returns are allowed even if the customer on the original ticket is not the same as the customer performing the return Solution: This is by design. A... Read More