Inventory

Summary: How to add images for Items or Customers Solution: Item images are stored in: Radiant Systems\CounterPoint\CPSQL.1\Toplevel\[Company]\Configuration\ItemImages Customer images are stored in: Radiant Systems\... Read More

Cause: The average cost field cannot be manually edited, even when the quantity on hand field is zero.The average cost field can only be changed through posted transactions. Solution: Enter an inventory adjustment to bring the quantity on hand to... Read More

Summary: Error: Item cannot be deleted due to the following errors: Item has unposted physical count transactionsItem has unposted receivingsItem has unposted point of sale documentsItem has open purchase ordersItem has non-zero G/L ValueItem has... Read More

Summary: If you have an unaccounted for quantity commented showing for an item.  Cause: This is usually caused by a transaction posted by a user that is no longer active and the transaction has a batch number not available to the user... Read More

Summary: How to change the tracking method on an item How to change an item from gridded / normal / serialized to another tracking method Cause: An item's tracking method cannot be changed when the there are inventory records on file for an item.... Read More

Summary: How to change the Grid Dimension Tags for a gridded item. Grid Dim tag is greyed out and cannot be edited. Cause: Grid dimensions cannot be edited if they have any inventory records, QOH, or outstanding transactions / committed inventory.... Read More

Summary: How to set up a BOGO Price Rule using Mix-and-Match codes (Example: Buy 2, Get One Free)   Solution: See the attached document for setup instructions. NOTE: Counterpoint cannot make the lesser priced item free, the free item will be... Read More

Summary: How to setup bottle deposits in NCR Counterpoint Cause: Tag-along item kits, which are available in the Enterprise edition of CounterPoint SQL, allows items to be associated with a single parent item.When a user sells the parent item in... Read More

Summary: When adding a Sales Kit, the Kit Type field is greyed out. Unable to add a Miscellaneous Kit. CounterPoint SQL now supports miscellaneous kits, which allow you to associate any number of component items with a single, "miscellaneous" (i.e.,... Read More

Summary: Gridded Item Merge error: Message not found (IMMERGEDIMSMISMATCH) Problem: The gridded items being merged to not have the same grid dimension tags.  Solution: Update the item so that the grid dimension tags are the same.  Per... Read More