Summary: Pin XLate error is returned when attempting to process a debit card. Cause: This indicates an issue with the encryption on the pin pad. Solution: Contact the processor or company that encrypted the pin pad. If assistance is needed,... Read More
Hardware
Summary: Error: Tampered device on PIN Pad Cause: This error indicates an issue with the encryption on the device. Solution: Check with the PIN Pad merchant or processor to ensure it was sent encrypted properly for the merchant and processor.If... Read More
Summary: Error: No -DKEY on Pin Pad Err no dkey Cause: This typically indicates an issue with the encryption on the PinPad. Either the encryption has been blown or it never existed. This can happen as a result of a power failure or by unplugging /... Read More
Summary: If you are seeing devices failing to load or timing out during the device loading in a WAN environment or permission issues that should have been eliminated by setting the UAC to Never Notify, you might need to manually disable it.... Read More
Summary: Printer prints garbage when changing logos multiple times in Counterpoint 8.5.6.2 device management, causing the logo to be distorted. Cause: Known issue in 8.5.6.2 Service Pack with the Epson ESCPOS printer driver. Solution: The... Read More
Summary: Is there any information or known 3rd party resources that can assist with Security Camera integration with NCR Counterpoint? Cause: No, See Below. Solution: Currently, we have no documented or certified process(es) and... Read More
Summary: User CALS and Device CALS (Client Access Licenses) What is the difference between User CALS and Device CALS licenses when purchasing Microsoft Products? Cause: Use of User CALS or... Read More
Summary: Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin Ingenico device. Cause: BluefFin shipped a device configured for entry mode Q which is not supported in older... Read More
Summary: This article gives the settings needed for the Avery-Brecknell scale 67xx model to work in Couterpoint using a Serial connection Cause: The default settings on the scale do not work in Counterpoint Solution: 1. Power on the indicator by... Read More