Ingenico

Summary: How to recalibrate the touchscreen on the iSC250 Payment Terminal When using the attached pen or manually pressing 'yes' or 'no' on the iSC250 touchscreen, an incorrect entry is selected. iSC250 touchscreen buttons sporadically do not... Read More

Summary: How do I change the brightness on the Ingenico iSC250?  Solution: Hold Clear and <minus> until the device reboots. During startup, on the gray Retail Base App info screen select:  2, 6, 3, 4, then  <Enter>... Read More

Summary: How to soft boot an Ingenico. How to reboot the ingenico without disconnecting the power, which can blow the encryption on the device and require service or replacement on the device.  Solution: I6650: Hold down the Number... Read More

Summary: How to softboot / reboot the Lane5000 Solution: To reboot the Lane5000, press and hold the Yellow (<) Button and # button simultaneously. This is the preferred method over unplugging the device while it is powered on.    Read More

Summary: NCR Secure Pay P2PE MSR and Non-Financial Cards Solution:  Magnetic Stripe Readers (MSRs) injected with NCR Secure Pay Point-to-Point Encryption (P2PE) keys will not encrypt non-financial card data, and therefore can be used to read... Read More

Summary: Split Tender cannot be completed in Swipe Anytime mode on an Ingenico Cause: Once a specific pay code button is selected (e.g., AMEX, VISA, etc.), the payment terminal exits swipe anytime mode and enters on-demand mode, effectively... Read More

Summary: How do I setup my Ingenico iSC250 for use with User ID cards?  (User Login MSR cards) Solution: Unfortunately, due to the fact that Ingenico iSC250s (and other payment terminals) are customer facing devices, MSR logins are not allowed... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFin shipped a device configured for entry mode Q which is not supported in older... Read More

Summary: Ingenico isc250 will not display image   Solution: Force reload. The ingenico_isc250.ini file stores the status of the last ad image that was loaded to the device.   Clearing this status will cause CP to re-load the stock... Read More

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or... Read More