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Lane7000 Error: Please Present One Card Only (on some physically thicker cards)

Summary:

Lane7000 Error: Please Present One Card Only (on physically thicker cards)

Newer, thicker cards return error on the device when inserted on Lane7000: Please Present One Card Only

Example of issued card types known to cause this: 

Capital One Quick Silver Mastercard
Capital One Venture Visa
Amazon Visa

Cause:

Known issue

Solution:

    • N/A

Tracking Information:

WIT# CP-12191 (New: CP-12653) 
Found in: 8.5.7.1
Fixed in: Fixed by updating UPP on device.  Version list per Counterpoint version can be found here: http://ncrcounterpointhelp.com/#../Subsystems/V85_Release_Notes/content/credit_cards/updated__ncr_secure_pay_support.htm?TocPath=NCR%2520Counterpoint%2520Release%2520Notes%257CCredit%2520Cards%257C_____5 

 

Lane7000 Error: Please Present One Card Only (on some physically thicker cards)
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