We are aware of the issues being reported with Customer Connect, Smart Alerts, CPMobile and the Partner/User portals.NCR is investigating, and we will update you when additional information is available. For current updates see: https://status.aloha.ncr.com/# Update 5/25/23 The Customer Connect and Smart Alerts appli......
News
End of Support for NCR Counterpoint versions prior to 8.5.7.x We are officially announcing end of support for all versions up to 8.5.7.x by 12/31/2023. Currently, NCR Counterpoint is supported on all versions from 8.4.6.19 and up (excluding 8.5.2 and 8.5.3). Supporting this many versions limits our ability to keep the......
Summary: *NEW* 4/11/23 : TLS1.2 is now required for client connectivity to NCR Customer Connect / NCR SmartAlerts (www.radiantretailapps.com) The TLS1.2 protocol requirement will be enforced as of 4/11/23 for client stations to be able to connect to: https://www.radiantretailapps.com/ and for connecting to NCR Customer ......
Ingenico Lane/3000, Lane/7000, and Lane/8000 Support In NCR Counterpoint V8.5.6.4.003 or later, you can configure an Ingenico Lane/3000, Lane/7000, or Lane/8000 payment terminal as a Lane/5000 device in Setup > Point of Sale > Device Management. NOTE: These payment terminals will be certified and fully supported—wit......
With the release of NCR Counterpoint V8.4.6.18, we would like to remind you not to install the V8.4.6.18 Service Pack for merchants who are processing Canadian transactions through Tender Retail or Moneris. The V8.4.6.16 and 8.4.6.18 Service Packs are specifically intended to support EMV transactions in the U.S. and has bee......