Skip to Content
Error on Payment terminal: Interruption: Unauthorized
Published on Mar 6, 2025 in Ingenico
Equinox LUXE 6200 Battery Specifications
Published on Feb 13, 2025
How to extend timeout on Equinox devices / how to prevent equinox devices from going to sleep
Published on Jan 16, 2025 in Equinox 8500i / 6200m
Does Counterpoint / NCR Secure Pay support WEX Fleet credit/debit cards? (Wright Express)
Published on Oct 2, 2024 in Credit Cards
How to issue change / returns / refunds to Gift Cards: Error: Gift cards are not allowed for change or refund
Published on Mar 15, 2024
Troubleshooting Mobile devices
Published on Aug 15, 2023
Full instructions for Link2500 and CPmobile
Published on Jun 23, 2023
Steps to add Scanner / Scale 7895 in NCR CounterPoint
Published on May 24, 2023 in Scanner / Scale
Lane7000 Error: Please Present One Card Only (on some physically thicker cards)
Published on May 9, 2023
How to enable TLS 1.2 for connection to NCR Customer Connect and SmartAlerts (https://www.radiantretailapps.com/)
Published on Mar 30, 2023 in Retail Hosted Apps - SmartAlerts and Customer Connect
There are no records to display.
How to recharge a Gift Card. How to add additional funds to a Gift Card.
Viewed 44033 times since May 19, 2014
Manually Entered EBT cards prompt for EXP DATE, but no EXP DATE is printed on card, or cards never expire
Viewed 42352 times since Jul 12, 2022
How to add images for Items or Customers
Viewed 22388 times since Sep 8, 2014
Problems printing labels or Crystal receipts when the label/receipt printer is not the Windows Default printer.
Viewed 19293 times since Aug 18, 2014
How to recalibrate the touchscreen on the iSC250 Payment Terminal
Viewed 17164 times since Jan 28, 2016
8.5 / 8.6 NCR Counterpoint Online Help
Viewed 17087 times since Apr 7, 2015
Error: Not enough storage is available to process this command
Viewed 15611 times since Dec 10, 2020
How to display Quantity on Hand / Quantity Available on the Item Lookup screen
Viewed 13552 times since Aug 6, 2014
Error: Pin XLate when authorizing debit cards
Viewed 11583 times since Jul 18, 2014
How to adjust the brightness display on an iSC250
Viewed 11011 times since Nov 23, 2015
8.3.8 Error: System date is outside current calendar
Rating: 5/5 from 2 Votes.
Signature prompt for credit card transactions appears after receipt prints / Not propmted for signature
Rating: 5/5 from 1 Votes.
Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management
Rating: 5/5 from 1 Votes.
Multisite What is the difference between a PDL and a PNL file?
Rating: 5/5 from 1 Votes.
How to filter Store Credit lookup by the Customer assigned to the Ticket
Rating: 5/5 from 1 Votes.
How is Weeks-on-Hand calculated on the Merchandise Analysis Report
Rating: 5/5 from 1 Votes.
How to adjust the brightness display on an iSC250
Rating: 5/5 from 1 Votes.
Error: You must sign up for the Counterpoint Merchant Program
Rating: 5/5 from 1 Votes.
How to soft boot an Ingenico / reboot payment terminal - iSC250 / Lane devices
Rating: 5/5 from 1 Votes.
CX7 2x20 built in Line Display
Rating: 5/5 from 1 Votes.
Error on Payment terminal: Interruption: Unauthorized
Updated on Mar 6, 2025 12:26 PM
Equinox LUXE 6200 Battery Specifications
Updated on Feb 13, 2025 12:40 PM
Error: The payment terminal is currently in use by Ticket Entry
Updated on Jan 21, 2025 12:26 PM
How to extend timeout on Equinox devices / how to prevent equinox devices from going to sleep
Updated on Jan 16, 2025 1:19 PM
HSA/FSA status with Counterpoint
Updated on Jan 16, 2025 1:12 PM
Error: You must sign up for the Counterpoint Merchant Program
Updated on Jan 16, 2025 1:08 PM
NCR Secure Pay Online Help / NSP help
Updated on Jan 16, 2025 12:00 PM
HOST ERROR: INVLD ACCT [#]
Updated on Jan 14, 2025 5:14 PM
How to skip the Item Description field for line items on Purchase Requests
Updated on Jan 14, 2025 4:25 PM
How to soft boot an Ingenico / reboot payment terminal - iSC250 / Lane devices
Updated on Jan 14, 2025 4:09 PM