Skip to Content
Is NCR Secure Pay with NCR Counterpoint supported outside of the United States (U.S.)?
Published on Jun 17, 2025 in Credit Cards
Error on Payment terminal: Interruption: Unauthorized
Published on Mar 6, 2025 in Ingenico
Equinox LUXE 6200 Battery Specifications
Published on Feb 13, 2025
How to extend timeout on Equinox devices / how to prevent equinox devices from going to sleep
Published on Jan 16, 2025 in Equinox 8500i / 6200m
Does Counterpoint / NCR Secure Pay support WEX Fleet credit/debit cards? (Wright Express)
Published on Oct 2, 2024 in Credit Cards
How to issue change / returns / refunds to Gift Cards: Error: Gift cards are not allowed for change or refund
Published on Mar 15, 2024
Troubleshooting Mobile devices
Published on Aug 15, 2023
Full instructions for Link2500 and CPmobile
Published on Jun 23, 2023
Steps to add Scanner / Scale 7895 in NCR CounterPoint
Published on May 24, 2023 in Scanner / Scale
Lane7000 Error: Please Present One Card Only (on some physically thicker cards)
Published on May 9, 2023
There are no records to display.
Manually Entered EBT cards prompt for EXP DATE, but no EXP DATE is printed on card, or cards never expire
Viewed 48446 times since Jul 12, 2022
How to recharge a Gift Card. How to add additional funds to a Gift Card.
Viewed 44370 times since May 19, 2014
How to add images for Items or Customers
Viewed 23318 times since Sep 8, 2014
Problems printing labels or Crystal receipts when the label/receipt printer is not the Windows Default printer.
Viewed 19636 times since Aug 18, 2014
8.5 / 8.6 NCR Counterpoint Online Help
Viewed 17859 times since Apr 7, 2015
How to recalibrate the touchscreen on the iSC250 Payment Terminal
Viewed 17412 times since Jan 28, 2016
Error: Not enough storage is available to process this command
Viewed 15923 times since Dec 10, 2020
CVV2 / CVC2 / CID definitions and security
Viewed 15665 times since Oct 13, 2014
How to display Quantity on Hand / Quantity Available on the Item Lookup screen
Viewed 14621 times since Aug 6, 2014
How to modify the lookup for quotes, holds, orders, and/or layaways to show all stores or all stations?
Viewed 12914 times since Jun 2, 2014
8.3.8 Error: System date is outside current calendar
Rating: 5/5 from 2 Votes.
Signature prompt for credit card transactions appears after receipt prints / Not propmted for signature
Rating: 5/5 from 1 Votes.
Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management
Rating: 5/5 from 1 Votes.
Multisite What is the difference between a PDL and a PNL file?
Rating: 5/5 from 1 Votes.
How to filter Store Credit lookup by the Customer assigned to the Ticket
Rating: 5/5 from 1 Votes.
How is Weeks-on-Hand calculated on the Merchandise Analysis Report
Rating: 5/5 from 1 Votes.
How to adjust the brightness display on an iSC250
Rating: 5/5 from 1 Votes.
Error: You must sign up for the Counterpoint Merchant Program
Rating: 5/5 from 1 Votes.
How to soft boot an Ingenico / reboot payment terminal - iSC250 / Lane devices
Rating: 5/5 from 1 Votes.
CX7 2x20 built in Line Display
Rating: 5/5 from 1 Votes.
Error: Packet error 2 when using a PIN Pad
Updated on Jul 2, 2025 1:49 PM
How to unsubscribe from Smart Alerts
Updated on Jul 2, 2025 1:28 PM
Stores not showing on SmartAlerts website
Updated on Jul 2, 2025 12:57 PM
Customizing RDLC forms
Updated on Jul 2, 2025 12:52 PM
How to log in to SmartAlerts
Updated on Jul 2, 2025 12:24 PM
Process to release/reclaim GUID’s in a multisite setting
Updated on Jul 1, 2025 9:59 AM
ADT scheduled task is failing for NRO Publishing
Updated on Jun 30, 2025 12:54 PM
Is NCR Secure Pay with NCR Counterpoint supported outside of the United States (U.S.)?
Updated on Jun 17, 2025 5:06 PM
Error: The payment terminal is currently in use by Ticket Entry
Updated on May 7, 2025 1:56 PM
Is Quickbooks Online supported?
Updated on Apr 16, 2025 4:55 PM