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How to extend timeout on Equinox devices / how to prevent equinox devices from going to sleep
Published on Jan 16, 2025 in Equinox 8500i / 6200m
Does Counterpoint / NCR Secure Pay support WEX Fleet credit/debit cards? (Wright Express)
Published on Oct 2, 2024 in Credit Cards
How to issue change / returns / refunds to Gift Cards: Error: Gift cards are not allowed for change or refund
Published on Mar 15, 2024
Troubleshooting Mobile devices
Published on Aug 15, 2023
Full instructions for Link2500 and CPmobile
Published on Jun 23, 2023
Steps to add Scanner / Scale 7895 in NCR CounterPoint
Published on May 24, 2023 in Scanner / Scale
Lane7000 Error: Please Present One Card Only (on some physically thicker cards)
Published on May 9, 2023
How to enable TLS 1.2 for connection to NCR Customer Connect and SmartAlerts (https://www.radiantretailapps.com/)
Published on Mar 30, 2023 in Retail Hosted Apps - SmartAlerts and Customer Connect
Counterpoint freezing or locking up stations when running A/R Statements.
Published on Feb 2, 2023
Does CounterPoint support HSA / FSA card payments / processing?
Published on Jan 24, 2023 in Credit Cards
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How to recharge a Gift Card. How to add additional funds to a Gift Card.
Viewed 43874 times since May 19, 2014
Manually Entered EBT cards prompt for EXP DATE, but no EXP DATE is printed on card, or cards never expire
Viewed 36213 times since Jul 12, 2022
How to add images for Items or Customers
Viewed 22042 times since Sep 8, 2014
Problems printing labels or Crystal receipts when the label/receipt printer is not the Windows Default printer.
Viewed 19032 times since Aug 18, 2014
How to recalibrate the touchscreen on the iSC250 Payment Terminal
Viewed 16951 times since Jan 28, 2016
8.5 / 8.6 NCR Counterpoint Online Help
Viewed 16542 times since Apr 7, 2015
Error: Not enough storage is available to process this command
Viewed 15442 times since Dec 10, 2020
Error: Pin XLate when authorizing debit cards
Viewed 11189 times since Jul 18, 2014
How to adjust the brightness display on an iSC250
Viewed 10902 times since Nov 23, 2015
Error: Tampered device on PIN Pad
Viewed 9934 times since Jul 30, 2014
8.3.8 Error: System date is outside current calendar
Rating: 5/5 from 2 Votes.
Signature prompt for credit card transactions appears after receipt prints / Not propmted for signature
Rating: 5/5 from 1 Votes.
Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management
Rating: 5/5 from 1 Votes.
Multisite What is the difference between a PDL and a PNL file?
Rating: 5/5 from 1 Votes.
How to filter Store Credit lookup by the Customer assigned to the Ticket
Rating: 5/5 from 1 Votes.
How is Weeks-on-Hand calculated on the Merchandise Analysis Report
Rating: 5/5 from 1 Votes.
How to adjust the brightness display on an iSC250
Rating: 5/5 from 1 Votes.
Error: You must sign up for the Counterpoint Merchant Program
Rating: 5/5 from 1 Votes.
How to soft boot an Ingenico / reboot payment terminal - iSC250 / Lane devices
Rating: 5/5 from 1 Votes.
CX7 2x20 built in Line Display
Rating: 5/5 from 1 Votes.
How to extend timeout on Equinox devices / how to prevent equinox devices from going to sleep
Updated on Jan 16, 2025 1:19 PM
HSA/FSA status with Counterpoint
Updated on Jan 16, 2025 1:12 PM
Error: You must sign up for the Counterpoint Merchant Program
Updated on Jan 16, 2025 1:08 PM
NCR Secure Pay Online Help / NSP help
Updated on Jan 16, 2025 12:00 PM
HOST ERROR: INVLD ACCT [#]
Updated on Jan 14, 2025 5:14 PM
How to skip the Item Description field for line items on Purchase Requests
Updated on Jan 14, 2025 4:25 PM
How to soft boot an Ingenico / reboot payment terminal - iSC250 / Lane devices
Updated on Jan 14, 2025 4:09 PM
Error: No form in this group applies to this document.
Updated on Jan 14, 2025 1:53 PM
Error: Item cannot be deleted due to the following errors
Updated on Jan 14, 2025 1:50 PM
Pay code recap section of the Ticket History Report does not match the Pay Code Management History report
Updated on Jan 14, 2025 1:25 PM