Lane7000 Error: Please Present One Card Only (on some physically thicker cards)

Summary:

Lane7000 Error: Please Present One Card Only (on physically thicker cards)

Newer, thicker cards return error on the device when inserted on Lane7000: Please Present One Card Only

Example of issued card types known to cause this: 

Capital One Quick Silver Mastercard
Capital One Venture Visa
Amazon Visa

Cause:

Known issue

Solution:

• N/A

Tracking Information:

WIT# CP-12191 (New: CP-12653) 
Found in: 8.5.7.1
Fixed in: Possibly will be fixed in UPP v7 release (no ETA). 

Article ID: 1379
Created: May 9, 2023
Last Updated: March 18, 2024

Online URL: https://counterpoint.knowledgebase.co/article.php?id=1379