Summary:
Lane7000 Error: Please Present One Card Only (on physically thicker cards)
Newer, thicker cards return error on the device when inserted on Lane7000: Please Present One Card Only
Example of issued card types known to cause this:
Capital One Quick Silver Mastercard
Capital One Venture Visa
Amazon Visa
Cause:
Known issue
Solution:
Tracking Information:
WIT# CP-12191 (New: CP-12653)
Found in: 8.5.7.1
Fixed in: Fixed by updating UPP on device. Version list per Counterpoint version can be found here: http://ncrcounterpointhelp.com/#../Subsystems/V85_Release_Notes/content/credit_cards/updated__ncr_secure_pay_support.htm?TocPath=NCR%2520Counterpoint%2520Release%2520Notes%257CCredit%2520Cards%257C_____5
Article ID: 1379
Created: May 9, 2023
Last Updated: June 13, 2024
Online URL: https://counterpoint.knowledgebase.co/article.php?id=1379