Point of Sale

Summary: NCR Counterpoint Gift Card encoding specification  What format must the magnetic stripe on a Gift Card be in order for data to be properly read?   Solution:   In order to use the Gift Card capabilities of CounterPoint,... Read More

Summary: Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List Cause: The Current Calendar setting is set to the wrong year. Solution: From the Counterpoint Main Menu browse... Read More

Summary: In Point of Sale, when the Loyalty Program pay code is selected a message appears "Points cannot be redeemed".  Cause: If the Loyalty Program is setup correctly, this is usually due to a permissions issue  Solution: Use the... Read More

Summary: Error attempting to print / preview from Counterpoint: Error -2147206399 Not Implemented.   Cause: Workstation is missing Windows / Microsoft patches / updates. Solution: In Control Panel / Windows Update, ensure that Windows... Read More

Summary: "OLE error 800A0258" (or followed by other alpha and numeric characters) are observed when logging into TE or TSTE or using the Touchscreen editor. Cause: See below.        Solution: This... Read More

Summary: What causes cost corrections to be created in Counterpoint?  Cause:   The typical scenario for a cost correction is when a receiving is posted and the Quantify On Hand changes from zero/negative to positive. A cost correction is... Read More

Summary: When running the Point of Sale / Reports / Unposted Sales Analysis Report, Hold and Quote documents are displayed. Cause: By design. Solution: By default, the Unposted Sales Analysis report will include holds and quotes. To... Read More

Summary: A list of variables, which can be used to filter lookups. Solution: Variable                           ... Read More

Summary: Can NCR Counterpoint be used for voucher or EBT payments for the WIC (Women, Infants and Children) program? Solution: NCR Counterpoint does not support WIC with  NCR Secure Pay. The Special Supplemental Nutrition Program for Women,... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFin shipped a device configured for entry mode Q which is not supported in older... Read More