Summary: NCR Counterpoint Gift Card encoding specification What format must the magnetic stripe on a Gift Card be in order for data to be properly read? Solution: In order to use the Gift Card capabilities of CounterPoint,... Read More
Point of Sale
Summary: Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List Cause: The Current Calendar setting is set to the wrong year. Solution: From the Counterpoint Main Menu browse... Read More
Summary: In Point of Sale, when the Loyalty Program pay code is selected a message appears "Points cannot be redeemed". Cause: If the Loyalty Program is setup correctly, this is usually due to a permissions issue Solution: Use the... Read More
Summary: Error attempting to print / preview from Counterpoint: Error -2147206399 Not Implemented. Cause: Workstation is missing Windows / Microsoft patches / updates. Solution: In Control Panel / Windows Update, ensure that Windows... Read More
Summary: "OLE error 800A0258" (or followed by other alpha and numeric characters) are observed when logging into TE or TSTE or using the Touchscreen editor. Cause: See below. Solution: This... Read More
Summary: What causes cost corrections to be created in Counterpoint? Cause: The typical scenario for a cost correction is when a receiving is posted and the Quantify On Hand changes from zero/negative to positive. A cost correction is... Read More
Summary: When running the Point of Sale / Reports / Unposted Sales Analysis Report, Hold and Quote documents are displayed. Cause: By design. Solution: By default, the Unposted Sales Analysis report will include holds and quotes. To... Read More
Summary: A list of variables, which can be used to filter lookups. Solution: Variable ... Read More
Summary: Can NCR Counterpoint be used for voucher or EBT payments for the WIC (Women, Infants and Children) program? Solution: NCR Counterpoint does not support WIC with NCR Secure Pay. The Special Supplemental Nutrition Program for Women,... Read More
Summary: Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin Ingenico device. Cause: BluefFin shipped a device configured for entry mode Q which is not supported in older... Read More