Ingenico isc250 will not display image

1279 September 18, 2020 2155

Summary:

Solution:

Force reload. The ingenico_isc250.ini file stores the status of the last ad image that was loaded to the device. Clearing this status will cause CP to re-load the stock image.

Log out of Counterpoint
Copy and rename the ingenico_isc250.ini to ingenico_isc250.ini_OLD (found in: C:\Program Files (x86)\NCR\Device Services API\ConfigurationData\Ingenico_iSC250.ini). Then clear the contents of the ingenico_isc250.ini file.
Save the changes
Log back into Counterpoint.
Once the device loads, the updated 8.5 Counterpoint Logo should now be displayed on the device.

Note that the image needs to be 480x272 and named iSC250_AD1.jpg or iSC250_AD1.png