Ingenico isc250 will not display image

Summary:

Ingenico isc250 will not display image

Solution:

Force reload. The ingenico_isc250.ini file stores the status of the last ad image that was loaded to the device.   Clearing this status will cause CP to re-load the stock image.

• Log out of Counterpoint 
• Copy and rename the ingenico_isc250.ini to ingenico_isc250.ini_OLD (found in: C:\Program Files (x86)\NCR\Device Services API\ConfigurationData\Ingenico_iSC250.ini). Then clear the contents of the ingenico_isc250.ini file.
• Save the changes
• Log back into Counterpoint.
• Once the device loads, the updated 8.5 Counterpoint Logo should now be displayed on the device.

Note that the image needs to be 480x272 and named iSC250_AD1.jpg or iSC250_AD1.png

Article ID: 1279
Created: September 18, 2020
Last Updated: September 18, 2020

Online URL: https://counterpoint.knowledgebase.co/article.php?id=1279