All pay codes are disabled in Ticket Entry (except Cash, Store Credit and Gift Card)

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All pay codes are disabled in Ticket Entry (except Cash, Store Credit and Gift Card)

Summary:

All pay codes are disabled or greyed out  in Ticket Entry except Cash, Store Credit and Gift Card.

Cause:

This will happen if Always require P2PE is selected in the Store setup (Set up / Point of Sale / Stores / Main), and the terminal has a non-P2PE MSR installed, along with a P2PE iSC250 installed.  This is to prevent users from entering card data on a non-P2PE device, if the store requirement is set to Always require P2PE.

*This should not happen if the MSR is P2PE (Magtek Magnesafe MSR for example).

Solution:

Change the store setting to: Require P2PE when available or Never Require P2PE if applicable. 

 

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