Point of Sale

Summary: NCR Counterpoint Gift Card encoding specification  What format must the magnetic stripe on a Gift Card be in order for data to be properly read?   Solution:   In order to use the Gift Card capabilities of CounterPoint, you must have... Read More

Summary: In Point of Sale, when the Loyalty Program pay code is selected a message appears "Points cannot be redeemed".  Cause: If the Loyalty Program is setup correctly, this is usually due to a permissions issue  Solution: Use the Point of... Read More

Summary: Error attempting to print / preview from Counterpoint: Error -2147206399 Not Implemented.   Cause: Workstation is missing Windows / Microsoft patches / updates. Solution: In Control Panel / Windows Update, ensure that Windows is up to... Read More

Summary: Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List Cause: The Current Calendar setting is set to the wrong year. Solution: From the Counterpoint Main Menu browse... Read More

Summary: A list of variables, which can be used to filter lookups. Solution: Variable                            Description %SYNUSER%                     User currently logged into CounterPoint SQL ... Read More

Summary: When running the Point of Sale / Reports / Unposted Sales Analysis Report, Hold and Quote documents are displayed. Cause: By design. Solution: By default, the Unposted Sales Analysis report will include holds and quotes. To prevent... Read More

Summary: "OLE error 800A0258" (or followed by other alpha and numeric characters) are observed when logging into TE or TSTE or using the Touchscreen editor. Cause: See below.        Solution: This problem has been reported on machines... Read More

Summary: Can NCR Counterpoint be used for voucher or EBT payments for the WIC (Women, Infants and Children) program? Solution: NCR Counterpoint does not support WIC either with NCR Counterpoint Gateway or NCR Secure Pay. The Special Supplemental... Read More

Summary: What causes cost corrections to be created in Counterpoint?  Cause:   The typical scenario for a cost correction is when a receiving is posted and the Quantify On Hand changes from zero/negative to positive. A cost correction is... Read More

Summary: How Average Ticket is calculated in Item Zoom / Monthly History What data makes up the Average Ticket in the Monthly History item zoom screen? Solution: The calculation to compute Average Ticket is below.  NCR Counterpoint takes the sum... Read More

Summary: Item and Customer numbers are not sorted in a proper numeric order. Cause: This is correct behavior. Solution: This is an alphanumeric column, so it will not be sorted in proper numeric order. NCR Counterpoint uses SQL to sort the... Read More

Summary:   How to Disable the HTML Focus in Touchscreen Ticket Entry to Prevent Losing Scans or Keystrokes Cause:  This is a new feature in 8.5.6.4_005. Solution:   From Counterpoint Online Help: In Touchscreen Ticket Entry, if you click into... Read More

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q which is not supported in older versions... Read More

Summary: Some Antivirus applications are known to cause issues.    Solution: In some cases simply creating an exception to Counterpoint or a Counterpoint application will work. In other cases like installation the Antivirus software needs to be... Read More