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Point of Sale Articles   Subscribe
About Gift Card encoding
Viewed 3215 times since Tue, Jul 29, 2014
Summary: NCR Counterpoint Gift Card encoding specification What format must the magnetic stripe on a Gift Card be in order for data to be properly read? Solution: In order to use the Gift Card capabilities of CounterPoint, you must have... Read More
Error: Points cannot be redeemed attempting to use a Loyalty Program Pay Code
Viewed 2223 times since Mon, Aug 24, 2015
Summary: In Point of Sale, when the Loyalty Program pay code is selected a message appears "Points cannot be redeemed". Cause: If the Loyalty Program is setup correctly, this is usually due to a permissions issue Solution: Use the Point of... Read More
Error attempting to print / preview from Counterpoint: Not Implemented
Viewed 1504 times since Thu, Sep 28, 2017
Summary: Error attempting to print / preview from Counterpoint: Error -2147206399 Not Implemented. Cause: Workstation is missing Windows / Microsoft patches / updates. Solution: In Control Panel / Windows Update, ensure that Windows is up to... Read More
List of available filters for lookups
Viewed 1408 times since Tue, Jul 1, 2014
Summary: A list of variables, which can be used to filter lookups. Solution: Variable Description %SYNUSER% User currently logged into CounterPoint SQL ... Read More
The Unposted Sales Analysis report includes holds and quotes.
Viewed 1331 times since Mon, Jun 22, 2015
Summary: When running the Point of Sale / Reports / Unposted Sales Analysis Report, Hold and Quote documents are displayed. Cause: By design. Solution: By default, the Unposted Sales Analysis report will include holds and quotes. To prevent... Read More
Does NCR Counterpoint support WIC?
Viewed 1182 times since Mon, Feb 22, 2016
Summary: Can NCR Counterpoint be used for voucher or EBT payments for the WIC (Women, Infants and Children) program? Solution: NCR Counterpoint does not support WIC either with NCR Counterpoint Gateway or NCR Secure Pay. The Special Supplemental... Read More
8.5 - OLE error ######## in Ticket Entry/TSTE, or when editing TSTE codes
Viewed 1061 times since Wed, Jun 27, 2018
Summary: "OLE error 800A0258" (or followed by other alpha and numeric characters) are observed when logging into TE or TSTE or using the Touchscreen editor. Cause: See below. Solution: This problem has been reported on machines... Read More
Ticket date is outside allowable range error when posting tickets
Viewed 913 times since Mon, Jan 7, 2019
Summary: Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List Cause: The Current Calendar setting is set to the wrong year. Solution: From the Counterpoint Main Menu browse... Read More
How Average Ticket is calculated in Item Zoom / Monthly History
Viewed 875 times since Fri, Sep 5, 2014
Summary: How Average Ticket is calculated in Item Zoom / Monthly History What data makes up the Average Ticket in the Monthly History item zoom screen? Solution: The calculation to compute Average Ticket is below. NCR Counterpoint takes the sum... Read More
Item / Customer numbers are not sorted in proper numeric order
Viewed 870 times since Tue, Jul 8, 2014
Summary: Item and Customer numbers are not sorted in a proper numeric order. Cause: This is correct behavior. Solution: This is an alphanumeric column, so it will not be sorted in proper numeric order. NCR Counterpoint uses SQL to sort the... Read More
What causes cost corrections to be created in Counterpoint?
Viewed 677 times since Thu, Mar 14, 2019
Summary: What causes cost corrections to be created in Counterpoint? Cause: The typical scenario for a cost correction is when a receiving is posted and the Quantify On Hand changes from zero/negative to positive. A cost correction is... Read More
"ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device
Viewed 343 times since Wed, Oct 30, 2019
Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not... Read More
How to Disable the HTML Focus in Touchscreen Ticket Entry to Prevent Losing Scans or Keystrokes
Viewed 209 times since Fri, Feb 28, 2020
Summary: How to Disable the HTML Focus in Touchscreen Ticket Entry to Prevent Losing Scans or Keystrokes Cause: This is a new feature in 8.5.6.4_005. Solution: From Counterpoint Online Help: In Touchscreen Ticket Entry, if you click into... Read More
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