Point of Sale

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or... Read More

Summary: "OLE error 800A0258" (or followed by other alpha and numeric characters) are observed when logging into TE or TSTE or using the Touchscreen editor. Cause: See below.        Solution: This... Read More

Summary: NCR Counterpoint Gift Card encoding specification  What format must the magnetic stripe on a Gift Card be in order for data to be properly read?   Solution:   In order to use the Gift Card capabilities of CounterPoint,... Read More

Summary: Can NCR Counterpoint be used for voucher or EBT payments for the WIC (Women, Infants and Children) program? Solution: NCR Counterpoint does not support WIC either with NCR Counterpoint Gateway or NCR Secure Pay. The Special Supplemental... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q... Read More

Summary: Error attempting to print / preview from Counterpoint: Error -2147206399 Not Implemented.   Cause: Workstation is missing Windows / Microsoft patches / updates. Solution: In Control Panel / Windows Update, ensure that Windows... Read More

Summary: In Point of Sale, when the Loyalty Program pay code is selected a message appears "Points cannot be redeemed".  Cause: If the Loyalty Program is setup correctly, this is usually due to a permissions issue  Solution: Use the... Read More

Summary: How Average Ticket is calculated in Item Zoom / Monthly History What data makes up the Average Ticket in the Monthly History item zoom screen? Solution: The calculation to compute Average Ticket is below.  NCR Counterpoint takes the... Read More

Summary:   How to Disable the HTML Focus in Touchscreen Ticket Entry to Prevent Losing Scans or Keystrokes Cause:  This is a new feature in 8.5.6.4_005. Solution:   From Counterpoint Online Help: In Touchscreen Ticket Entry, if you... Read More

Summary: Item and Customer numbers are not sorted in a proper numeric order. Cause: This is correct behavior. Solution: This is an alphanumeric column, so it will not be sorted in proper numeric order. NCR Counterpoint uses SQL to sort the... Read More