New Device Framework is being used, but the Legacy screen shows

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New Device Framework is being used, but the Legacy screen shows

Summary:

When using the New Device Framework, the Device Configuration window still appears as the legacy form with only the Crystal printer available to configure.

Cause:

A custom menu code is being used and has not been updated to use the new Tfrm form.

Solution:

From the NCR Counterpoint main menu:

    • Go to Setup / System / Menu Codes
    • Click the Lookup button or enter the name of the menu that needs to be changed.
    • Click the Menu Editor button.
    • From the Custom menu section, browse to Setup / Point of Sale / Devices and click on the Devices menu option.
    • Click the Delete button at the bottom of the form.
    • From the Default menu section, browse to Setup / Point of Sale / Devices.
    • Click and drag the Devices menu option to the custom menu.
    • Click Close.
    • Click Yes when prompted to save the changes.
    • Click the Save button in the toolbar.

 

The correct form should now display when the Devices option is selected from under Setup / Point of Sale / Devices.

 

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