New Device Framework is being used, but the Legacy screen shows

Summary:

When using the New Device Framework, the Device Configuration window still appears as the legacy form with only the Crystal printer available to configure.

Cause:

A custom menu code is being used and has not been updated to use the new Tfrm form.

Solution:

From the NCR Counterpoint main menu:

• • Go to Setup / System / Menu Codes
  • Click the Lookup button or enter the name of the menu that needs to be changed.
  • Click the Menu Editor button.
  • From the Custom menu section, browse to Setup / Point of Sale / Devices and click on the Devices menu option.
  • Click the Delete button at the bottom of the form.
  • From the Default menu section, browse to Setup / Point of Sale / Devices.
  • Click and drag the Devices menu option to the custom menu.
  • Click Close.
  • Click Yes when prompted to save the changes.
  • Click the Save button in the toolbar.

The correct form should now display when the Devices option is selected from under Setup / Point of Sale / Devices.

Article ID: 364
Created: August 14, 2014
Last Updated: August 20, 2014

Online URL: https://counterpoint.knowledgebase.co/article.php?id=364