Credit Cards

Summary: Error AMEX Unavail when attempting to authorize American Express cards.   Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response.... Read More

Summary: How to disallow forced authorizations in Counterpoint  Preventing users from manually entering an authorization code, when credit cards are declined or otherwise unable to be authorized. Cause: When an authorization is sent to NCR... Read More

Summary: When attempting to authorize a credit card the message Invalid Amount is given. Error: Invalid Amount when authorizing a credit card transaction Solution: Contact the processor to obtain more details on why the transaction(s) cannot be... Read More

Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires additional transaction details to be sent to the processor. Currently Counterpoint and NCR... Read More

Summary: Error 13 is returned when processing credit cards with RBS Lynk Cause: This error comes from the processor and indicates the merchant's account with the processor has been deactivated. Solution: Contact RBS Lynk to have the merchant's... Read More

MasterCard® has issued requirements to ensure that merchants with multiple card reading devices within a single location must submit a unique Device ID number with each transaction to remain compliant and avoid fines from MasterCard.   ... Read More

Summary: Credit card batches are settled successfully in NCR Counterpoint, but bank deposits from the processor are broken out into debit and credit transactions and contain transactions from multiple days. Cause: This has been reported when using... Read More

Summary: Error when attempting to settle credit cards:   Warning: Funds will be lost if errors are not corrected.  The following errors occurred during settlement: Store: XXXX. Drawer: *, Batch #: # had the following error: Host Error... Read More

Summary: The error message Could Not Find a Debit Pay Code Matching the Swiped Cards Bin Range is returned when attempting to use a debit card with the Swipe Anytime feature. Cause: There is no debit pay code with bin ranges assigned, that match... Read More

Summary: Error: AVS Mismatch when using Canadian or other non-US address formats Cause: This problem has been reported when processing credit cards through RBS Worldpay for customers with Canadian addresses where the State ID and Zip Code do not... Read More