Credit Cards

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or... Read More

Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires additional transaction details to be sent to the processor. Currently Counterpoint and NCR... Read More

MasterCard® has issued requirements to ensure that merchants with multiple card reading devices within a single location must submit a unique Device ID number with each transaction to remain compliant and avoid fines from MasterCard.   ... Read More

Summary: Credit card batches are settled successfully in NCR Counterpoint, but bank deposits from the processor are broken out into debit and credit transactions and contain transactions from multiple days. Cause: This has been reported when using... Read More

Summary: CVV2 / CVC2 / CID definitions and security Solution: A summary of the names of these security codes for the respective card types and their locations on the card are below: MasterCard – card validation code ("CVC2")... Read More

Summary: Does Counterpoint / NCR Secure Pay support Partial Authorizations on Sale tickets?  Solution: Yes. The processor selected for the NCR Secure Pay account can approve transactions even if there are insufficient funds (NSF), for a... Read More

Summary: When trying to settle credit cards with the Vital(Tsys) as the processor the message ERR:P SEQ#:#### RECTYP:X FLD#:# is given. Cause: This message comes from the processor and may indicate a bad transaction in the settlement batch.... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q... Read More

Summary: Error AMEX Unavail when attempting to authorize American Express cards.   Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response.... Read More

Summary: Error 10 is received when authorizing credit cards through RBS Lynk. Cause: This error comes from the processor and usually indicates a problem with incorrect terminal ID's assigned to the store setup or the individual pay code. Solution:... Read More