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Steps to manually enter a credit card number with an iSC250
Viewed 3661 times since Fri, Sep 4, 2015
Summary: Steps to manually enter a credit card number on an iSC250 using iSC250 firmware v14 or greater Solution: Using a P2PE device for manual entry:  (If the merchant wants all cards to be P2PE encrypted) Requirement: Must have a P2PE... Read More
ERROR 93 When Processing Debit Cards with RBS WorldPay
Viewed 2908 times since Mon, Mar 30, 2015
Summary: ERROR 93 When Processing Debit Cards with RBS WorldPay Example from counterpoint.log :STD: 2015-03-17T12:57:02.11095 DEBUG 97052 SecurePay (0) cardtype : VISADEBIT :STD: 2015-03-17T12:57:02.12657 DEBUG 97052 SecurePay (0) phard_code :... Read More
CVV2 / CVC2 / CID definitions and security
Viewed 2506 times since Mon, Oct 13, 2014
Summary: CVV2 / CVC2 / CID definitions and security Solution: A summary of the names of these security codes for the respective card types and their locations on the card are below: MasterCard – card validation code ("CVC2") Visa – card... Read More
Error: FAILED PLZ CALL S80
Viewed 2151 times since Thu, Aug 14, 2014
Summary: Error attempting to authorize credit/debit card: FAILED PLZ CALL S80 Cause: This error typically comes from the processor and could indicate that the device is not setup to read Track2 data, or it could possibly be an encryption issue.... Read More
Error 10 when authorizing credit cards through RBS Lynk
Viewed 1946 times since Fri, Jun 20, 2014
Summary: Error 10 is received when authorizing credit cards through RBS Lynk. Cause: This error comes from the processor and usually indicates a problem with incorrect terminal ID's assigned to the store setup or the individual pay code.... Read More
Error: Moneris Initialization Error - Gateway could not process request
Viewed 1839 times since Tue, Sep 16, 2014
Summary: When logging into ticket entry or touchscreen using Moneris as the credit card processor, the message 'Moneris Initialization Error - Gateway could not process request' is returned. Cause: This error is returned by the processor... Read More
HOST ERROR: INVLD ACCT [#]
Viewed 1699 times since Fri, Jul 25, 2014
Summary: HOST ERROR: INVLD ACCT #Â Cause: HOST ERROR: INVLD ACCT 2 - Typically indicates a bad card number. HOST ERROR: INVLD ACCTÂ 1 - Typically indicates a bad card number, or could be from a Credit Card Setup issue in CPSQL. Solution: This... Read More
Processors that require the Credit Card option be registered (NCR Secure Pay)
Viewed 1550 times since Fri, Nov 20, 2015
Summary: NCR Counterpoint Merchant Program participating processors. Cause: Currently, RBS Worldpay, also referred to as RBS Lynk, is the only processor which is part of the NCR Counterpoint Merchant Program. Solution: When setting up a merchant... Read More
Vital / TSYS Technical Support number
Viewed 1511 times since Mon, Jun 2, 2014
Summary: What is the Technical Support number for Vital/TSYS? Solution: 1-800-847-2737 Read More
Using Pre-paid Gift Cards in NCR Counterpoint
Viewed 1496 times since Thu, Aug 14, 2014
Summary: How are pre-paid gift cards handled in CPSQL? How is the balance verified during ticket completion? Solution: For pre-paid cards, the system will send out an authorization and only create a payment for the amount available on the card. Â ... Read More
How to disallow forced authorizations in Counterpoint
Viewed 1442 times since Tue, Jan 19, 2016
Summary: How to disallow forced authorizations in Counterpoint Preventing users from manually entering an authorization code, when credit cards are declined or otherwise unable to be authorized. Cause: When an authorization is sent to NCR... Read More
About MasterCard terminal identification requirements
Viewed 1425 times since Fri, Jan 30, 2015
MasterCard® has issued requirements to ensure that merchants with multiple card reading devices within a single location must submit a unique Device ID number with each transaction to remain compliant and avoid fines from MasterCard.  While we... Read More
Error 13 is returned when processing credit cards with RBS Lynk
Viewed 1401 times since Thu, May 7, 2015
Summary: Error 13 is returned when processing credit cards with RBS Lynk Cause: This error comes from the processor and indicates the merchant's account with the processor has been deactivated. Solution: Contact RBS Lynk to have the merchant... Read More
Error: Host error. ERR:E SEQ#:#### RECTYP:# FLD#:##
Viewed 1380 times since Fri, Jun 20, 2014
Summary: Error when attempting to settle credit cards:  Warning: Funds will be lost if errors are not corrected. The following errors occurred during settlement: Store: XXXX. Drawer: *, Batch #: # had the following error: Host Error. ERR:E SEQ#... Read More
About Level 3 transaction qualification and NCR Secure Pay
Viewed 1322 times since Mon, Nov 14, 2016
Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires all line item detail to be sent with the payment transaction. NCR Secure Pay has no plans toÂ... Read More
Error: Invalid Amount when authorizing a credit card transaction
Viewed 1274 times since Tue, Aug 19, 2014
Summary: When attempting to authorize a credit card the message Invalid Amount is given. Error: Invalid Amount when authorizing a credit card transaction Solution: Contact the processor to obtain more details on why the transaction(s) cannot be... Read More
Bank Deposits from Credit Card Processor Do Not Match Batch Totals From NCR Counterpoint
Viewed 1196 times since Tue, Mar 31, 2015
Summary: Credit card batches are settled successfully in NCR Counterpoint, but bank deposits from the processor are broken out into debit and credit transactions and contain transactions from multiple days. Cause: This has been reported when using... Read More
Error ’AMEX Unavail’ when attempting to authorize American Express Cards
Viewed 1172 times since Wed, May 3, 2017
Summary: Error AMEX Unavail when attempting to authorize American Express cards.  Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response. The... Read More
Error: Could Not Find a Debit Pay Code Matching the Swiped Cards Bin Range
Viewed 1038 times since Tue, Jun 16, 2015
Summary: The error message Could Not Find a Debit Pay Code Matching the Swiped Cards Bin Range is returned when attempting to use a debit card with the Swipe Anytime feature. Cause: There is no debit pay code with bin ranges assigned, that match... Read More
Error: AVS Mismatch
Viewed 1008 times since Mon, Aug 11, 2014
Summary: Error: AVS Mismatch when using Canadian or other non-US address formats Cause: This problem has been reported when processing credit cards through RBS Worldpay for customers with Canadian addresses where the State ID and Zip Code do not... Read More
Error: Moneris: GetProcessorName not supported in 8.4.6.18
Viewed 1004 times since Fri, Sep 23, 2016
Summary: Error Moneris: GetProcessorName not supported when trying to log into ticket entry after applying 8.4.6.18 Service Pack Cause: Counterpoint does not support Moneris or Tender Retail on the v8.4.6. series any longer past 8.4.6.12. Solution... Read More
Error 91 authorizing credit cards in NCR Counterpoint
Viewed 854 times since Fri, Aug 15, 2014
Summary: Error 91 is received when processing Credit, Debit, or EBT cards in NCR Counterpoint. Cause: This error typically indicates either a setup issue in NCR Counterpoint or incorrect account settings on the processors end. Solution: Review... Read More
Error: Processor: AP###### is returned when trying to authorize credit cards.
Viewed 782 times since Wed, Aug 13, 2014
Summary: Error: Processor: AP###### is returned when trying to authorize credit cards. Cause: This error is returned by the processor and is usually a setup issue where the bank transmits the characters "AP" followed by the authorization code to... Read More
Error during credit card settlement: CAPT NOT ALLOWED
Viewed 735 times since Wed, Jul 2, 2014
Summary: Error during credit card settlement: CAPT NOT ALLOWED. NO CAPT ALLOWED Cause: This error is issued from the card processor. Solution: Contact the credit card processing company to review the error on the settlement attempt. If... Read More
ERR:P SEQ#:#### RECTYP:X FLD#:# is given attempting to settle credit cards
Viewed 658 times since Wed, Jul 30, 2014
Summary: When trying to settle credit cards with the Vital(Tsys) as the processor the message ERR:P SEQ#:#### RECTYP:X FLD#:# is given. Cause: This message comes from the processor and may indicate a bad transaction in the settlement batch.... Read More
Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails
Viewed 596 times since Tue, Oct 16, 2018
Summary: Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails Cause: With the October 16, 2018 move to AWS (Amazon Web Services) for the NCR Secure Pay production service, we have also changed the service we use to send... Read More
"ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device
Viewed 70 times since Wed, Oct 30, 2019
Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not... Read More
Does Counterpoint / NCR Secure Pay support Partial Authorizations on Sale tickets?
Viewed 29 times since Mon, Nov 18, 2019
Summary: Does Counterpoint / NCR Secure Pay support Partial Authorizations on Sale tickets? Solution: Yes. The processor selected for the NCR Secure Pay account can approve transactions even if there are insufficient funds (NSF), for a partial... Read More
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