Credit Cards

Summary: Steps to manually enter a credit card number on an iSC250 using iSC250 firmware v14 or greater  Solution: Using a P2PE device for manual entry:   (If the merchant wants all cards to be P2PE encrypted) Requirement:  Must have a P2PE... Read More

Summary: CVV2 / CVC2 / CID definitions and security Solution: A summary of the names of these security codes for the respective card types and their locations on the card are below: MasterCard – card validation code ("CVC2") Visa – card... Read More

Summary: ERROR 93 When Processing Debit Cards with RBS WorldPay Example from counterpoint.log :STD: 2015-03-17T12:57:02.11095 DEBUG 97052 SecurePay (0) cardtype : VISADEBIT :STD: 2015-03-17T12:57:02.12657 DEBUG 97052 SecurePay (0) phard_code :... Read More

Summary: Error attempting to authorize credit/debit card: FAILED PLZ CALL S80 Cause: This error typically comes from the processor and could indicate that the device is not setup to read Track2 data, or it could possibly be an encryption issue.... Read More

Summary: What is the Technical Support number for Vital/TSYS?  Solution: 1-800-847-2737 Read More

Summary: Error 10 is received when authorizing credit cards through RBS Lynk. Cause: This error comes from the processor and usually indicates a problem with incorrect terminal ID's assigned to the store setup or the individual pay code.... Read More

Summary: When logging into ticket entry or touchscreen using Moneris as the credit card processor, the message 'Moneris Initialization Error - Gateway could not process request' is returned. Cause: This error is returned by the processor... Read More

Summary: HOST ERROR: INVLD ACCT #  Cause: HOST ERROR: INVLD ACCT 2 - Typically indicates a bad card number. HOST ERROR: INVLD ACCT 1 - Typically indicates a bad card number, or could be from a Credit Card Setup issue in CPSQL. Solution: This... Read More

Summary: How are pre-paid gift cards handled in CPSQL? How is the balance verified during ticket completion? Solution: For pre-paid cards, the system will send out an authorization and only create a payment for the amount available on the card.  ... Read More

Summary: How to disallow forced authorizations in Counterpoint  Preventing users from manually entering an authorization code, when credit cards are declined or otherwise unable to be authorized. Cause: When an authorization is sent to NCR... Read More

Summary: When attempting to authorize a credit card the message Invalid Amount is given. Error: Invalid Amount when authorizing a credit card transaction Solution: Contact the processor to obtain more details on why the transaction(s) cannot be... Read More

MasterCard® has issued requirements to ensure that merchants with multiple card reading devices within a single location must submit a unique Device ID number with each transaction to remain compliant and avoid fines from MasterCard.   While we... Read More

Summary: Error when attempting to settle credit cards:   Warning: Funds will be lost if errors are not corrected.  The following errors occurred during settlement: Store: XXXX. Drawer: *, Batch #: # had the following error: Host Error. ERR:E SEQ#... Read More

Summary: Error 13 is returned when processing credit cards with RBS Lynk Cause: This error comes from the processor and indicates the merchant's account with the processor has been deactivated. Solution: Contact RBS Lynk to have the merchant... Read More

Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires additional transaction details to be sent to the processor. Currently Counterpoint and NCR... Read More

Summary: Error AMEX Unavail when attempting to authorize American Express cards.   Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response. The... Read More

Summary: Credit card batches are settled successfully in NCR Counterpoint, but bank deposits from the processor are broken out into debit and credit transactions and contain transactions from multiple days. Cause: This has been reported when using... Read More

Summary: Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails Cause: With the October 16, 2018 move to AWS (Amazon Web Services) for the NCR Secure Pay production service, we have also changed the service we use to send... Read More

Summary: The error message Could Not Find a Debit Pay Code Matching the Swiped Cards Bin Range is returned when attempting to use a debit card with the Swipe Anytime feature. Cause: There is no debit pay code with bin ranges assigned, that match... Read More

Summary: Error: AVS Mismatch when using Canadian or other non-US address formats Cause: This problem has been reported when processing credit cards through RBS Worldpay for customers with Canadian addresses where the State ID and Zip Code do not... Read More

Summary: Error Moneris: GetProcessorName not supported when trying to log into ticket entry after applying 8.4.6.18 Service Pack Cause: Counterpoint does not support Moneris or Tender Retail on the v8.4.6. series any longer past 8.4.6.12. Solution... Read More

Summary: Error 91 is received when processing Credit, Debit, or EBT cards in NCR Counterpoint. Cause: This error typically indicates either a setup issue in NCR Counterpoint or incorrect account settings on the processors end. Solution: Review... Read More

Summary: Error: Processor: AP###### is returned when trying to authorize credit cards. Cause: This error is returned by the processor and is usually a setup issue where the bank transmits the characters "AP" followed by the authorization code to... Read More

Summary: When trying to settle credit cards with the Vital(Tsys) as the processor the message ERR:P SEQ#:#### RECTYP:X FLD#:# is given. Cause: This message comes from the processor and may indicate a bad transaction in the settlement batch.... Read More

Summary: Error during credit card settlement: CAPT NOT ALLOWED. NO CAPT ALLOWED Cause: This error is issued from the card processor.  Solution: Contact the credit card processing company to review the error on the settlement attempt.  If... Read More

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not... Read More

Summary: Which processor platform is supported with the Counterpoint Merchant Program (CMP)?     Solution: NCR Payment Solutions (NPP/NPSP) is the only processor supported with the Counterpoint Merchant Program (CMP).  Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q which is not supported in older versions... Read More

Summary: Does Counterpoint / NCR Secure Pay support Partial Authorizations on Sale tickets?  Solution: Yes. The processor selected for the NCR Secure Pay account can approve transactions even if there are insufficient funds (NSF), for a partial... Read More