ERROR 93 When Processing Debit Cards with RBS WorldPay

Summary:

ERROR 93 When Processing Debit Cards with RBS WorldPay

Example from counterpoint.log

:STD: 2015-03-17T12:57:02.11095 DEBUG 97052 SecurePay (0) cardtype : VISADEBIT
:STD: 2015-03-17T12:57:02.12657 DEBUG 97052 SecurePay (0) phard_code : GENERICFAIL
:STD: 2015-03-17T12:57:02.12657 DEBUG 97052 BaseExtEdcProcessor (0) Radiant.Retail.Platform.ExtEdcProcessors.SecurePayReceipt
TransType=Unknown
ProcessorMessage=GENERICFAIL
ErrorMessage=ERROR 93

Cause:

This error message is returned from RBS WorldPay and indicates the merchant account is not enabled for Debit Processing.

Solution:

• Confirm the isc250 is encrypted for Debit: KB437
• Confirm on the VAR Sheet received for the processor that the account is setup for Secure Pay (Monetra) / Either the Visa-k Platform, or [TCMP] platform if using EMV. This information should be in the header of the VAR.
• Ensure there is a Sharing Group and Reimbursement attribute on the VAR.  If those parameters are not specified on the VAR Sheet, the account has not been enabled for Debit processing with RBS.
• Contact NCR Merchant Services / RBS WorldPay to ensure Debit processing is enabled on the Account.  
  NCR Merchant Services (800-859-5965x1926)  
  RBS Elite group (877-634-6287)