ERROR 93 When Processing Debit Cards with RBS WorldPay

Summary:

Example from counterpoint.log

:STD: 2015-03-17T12:57:02.11095 DEBUG 97052 SecurePay (0) cardtype : VISADEBIT
:STD: 2015-03-17T12:57:02.12657 DEBUG 97052 SecurePay (0) phard_code : GENERICFAIL
:STD: 2015-03-17T12:57:02.12657 DEBUG 97052 BaseExtEdcProcessor (0) Radiant.Retail.Platform.ExtEdcProcessors.SecurePayReceipt
TransType=Unknown
ProcessorMessage=GENERICFAIL
ErrorMessage=ERROR 93

Cause:

This error message is returned from RBS WorldPay and indicates the merchant account is not enabled for Debit Processing.

Solution:

Confirm the isc250 is encrypted for Debit: KB437
Confirm on the VAR Sheet received for the processor that the account is setup for Secure Pay (Monetra) / Either the Visa-k Platform, or [TCMP] platform if using EMV. This information should be in the header of the VAR.
Ensure there is a Sharing Group and Reimbursement attribute on the VAR. If those parameters are not specified on the VAR Sheet, the account has not been enabled for Debit processing with RBS.
Contact NCR Merchant Services / RBS WorldPay to ensure Debit processing is enabled on the Account.
NCR Merchant Services (800-859-5965x1926)
RBS Elite group (877-634-6287)

Article ID: 713
Created: March 30, 2015
Last Updated: February 18, 2016

Online URL: https://counterpoint.knowledgebase.co/article.php?id=713