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 Inventory

Calculation for Gross Profit and Gross Profit %

Summary: Calculation for Gross Profit and Gross Profit % How is gross profit calculated on the Merchandise Analysis and Inventory Analysis reports? Solution: Gross Profit Percent (also called Gross Margin) shows the percentage of sale dollars that... Read More

Error: Item cannot be deleted due to the following errors

Summary: Error: Item cannot be deleted due to the following errors: Item has unposted physical count transactionsItem has unposted receivingsItem has unposted point of sale documentsItem has open purchase ordersItem has non-zero G/L ValueItem has... Read More

Error: Message not found (IMMERGEDIMSMISMATCH)

Summary: Gridded Item Merge error: Message not found (IMMERGEDIMSMISMATCH) Problem: The gridded items being merged to not have the same grid dimension tags.  Solution: Update the item so that the grid dimension tags are the same.  Per... Read More

How to add images for Items or Customers

Summary: How to add images for Items or Customers Solution: Item images are stored in: Radiant Systems\CounterPoint\CPSQL.1\Toplevel\[Company]\Configuration\ItemImages Customer images are stored in: Radiant Systems\... Read More

How to change the average cost of an item

Cause: The average cost field cannot be manually edited, even when the quantity on hand field is zero.The average cost field can only be changed through posted transactions. Solution: Enter an inventory adjustment to bring the quantity on hand to... Read More

How to change the Grid Dimension Tag for a Gridded Item

Summary: How to change the Grid Dimension Tags for a gridded item. Grid Dim tag is greyed out and cannot be edited. Cause: Grid dimensions cannot be edited if they have any inventory records, QOH, or outstanding transactions / committed inventory.... Read More

How to change the tracking method on an item

Summary: How to change the tracking method on an item How to change an item from gridded / normal / serialized to another tracking method Cause: An item's tracking method cannot be changed when the there are inventory records on file for an item.... Read More

How to locate ’committed inventory’ for an item

Summary: If you have an unaccounted for quantity commented showing for an item.  Cause: This is usually caused by a transaction posted by a user that is no longer active and the transaction has a batch number not available to the user... Read More

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