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Error: Processor: AP###### is returned when trying to authorize credit cards.

Summary:

Error: Processor: AP###### is returned when trying to authorize credit cards.

Cause:

This error is returned by the processor and is usually a setup issue where the bank transmits the characters "AP" followed by the authorization code to the processor instead of the full word "APPROVED".

Solution:

  • Check with the Account Relationship Manager at your financial institution and make sure your account has been set up in terminal mode.  NCR Counterpoint is not compatible with a host based setup which is used by some platforms.
  • Have the processor check the account setup to make sure that the ’capture flag’ is NOT set to zero. This has been known to cause problems with debit card transactions.
  • Contact your Counterpoint reseller if further assistance is needed regarding this error message.