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NCR Counterpoint Articles   Subscribe
8.5 NCR Counterpoint Online Help
Viewed 9017 times since Tue, Apr 7, 2015
NCR Counterpoint online help (8.5.0+): http://ncrcounterpointhelp.com/ Read More
NCR Counterpoint and PCI Compliance
Viewed 3622 times since Mon, Aug 25, 2014
Summary: NCR CounterpointThe NCR Counterpoint application is PCI compliant and is listed on the PCI DSS site. Please note that although applications are listed with only 2 levels all versions are PCI compliant (for example, 8.3 is listed but all... Read More
8.5+ only - How to customize the login screen / customize counterpoint splash screen
Viewed 3188 times since Thu, Aug 10, 2017
Summary: The NCR Counterpoint login screen, background image, and logos can be customized in version 8.5.0+. Solution: Click here for steps. This information is documented in the 8.5 online help (http://ncrcounterpointhelp.com/): Topic: Updated... Read More
About ordering User ID Cards / User Login Cards
Viewed 2750 times since Fri, Aug 15, 2014
Summary: How to order User ID cards What format is used to swipe User Cards Solution: In order to use the User ID card capabilities of CounterPoint in 8.4.6 and later, login cards that are properly encoded to work with Counterpoint are required. We... Read More
How to restrict workstations to a single instance of Counterpoint
Viewed 2336 times since Tue, Aug 1, 2017
Summary: How to restrict workstations to a single instance of Counterpoint Solution: This information is available i online help here. By default, users can start more than one instance of Counterpoint on a workstation. In this Service Pack (8.4... Read More
Error: Counterpoint is running in Demo mode.
Viewed 2128 times since Wed, Jul 9, 2014
Summary: Error: CounterPoint is running in Demo mode. Cause: This message is given when CounterPoint SQL has not been registered.When in demo mode CounterPoint is limited to 100 item records and 50 customer records.For Demonstration Purposes Only... Read More
Ticket date is outside allowable range error when posting tickets
Viewed 1921 times since Mon, Jan 7, 2019
Summary: Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List Cause: The Current Calendar setting is set to the wrong year. Solution: From the Counterpoint Main Menu browse... Read More
Error: Message not found (IMMERGEDIMSMISMATCH)
Viewed 1850 times since Fri, Sep 2, 2016
Summary: Gridded Item Merge error: Message not found (IMMERGEDIMSMISMATCH) Problem: The gridded items being merged to not have the same grid dimension tags. Solution: Update the item so that the grid dimension tags are the same. Per online... Read More
Error: Unable to load DLL ’penimc.dll’
Viewed 1783 times since Fri, Dec 29, 2017
Summary: Error logging into Counterpoint on a Windows 10 workstation: Microsoft .NET Framework Unhandled exception has occurred in a component in your application. If you click continue , the application will ignore this error and attempt to... Read More
Practice Company limitations and functions
Viewed 1754 times since Wed, Sep 10, 2014
Summary: Which functions will not work in the Practice Company? Practice Company limitations and functions Solution: CPPractice will run every function allowed by the registration. The only things changed when the live data is copied to the... Read More
How to run a Problem Steps Recorder (PSR)
Viewed 1678 times since Thu, Oct 12, 2017
Summary: How to run a Problem Steps Recorder (PSR). Take a video of an issue to aide in troubleshooting. Solution: To run a PSR simply go to Start/Run and type in PSR. When you are ready to record your screen just hit "Start Record" and when... Read More
Steps for End-of-Year processing in NCR Counterpoint
Viewed 1651 times since Mon, Sep 8, 2014
Summary: Steps for End-of-Year processing in NCR Counterpoint Solution: The only required step is to change the current year ID to the new year in Setup / System / Company. Read More
Regional Settings certified for use with NCR Counterpoint
Viewed 1383 times since Tue, Feb 10, 2015
Summary: Regional Settings certified for use with NCR Counterpoint Does NCR Counterpoint support the use of Microsoft Windows Regional Settings other than English (US)? Solution: Unfortunately, NCR Counterpoint does not support using Regional... Read More
Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails
Viewed 1373 times since Tue, Oct 16, 2018
Summary: Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails Cause: With the October 16, 2018 move to AWS (Amazon Web Services) for the NCR Secure Pay production service, we have also changed the service we use to send... Read More
Error" ....SQLNCLI11.txt could not be opened" when installing 8.5.6 CPSQLPrerequisites
Viewed 865 times since Wed, Mar 27, 2019
Summary: Error" ....SQLNCLI11.txt could not be opened" when installing 8.5.6 CPSQLPrerequisites Cause: Anti-virus software quarrantining files during install. Also, if Windows 10, compatibility mode may not be set properly on the... Read More
Is there a way to change the export format options when previewing a report in Counterpoint?
Viewed 476 times since Thu, Apr 2, 2020
Summary: Is there a way to change the available format options when exporting a previewed report in Counterpoint? Cause: Ex. Merchant would like to be able to export to a Microsoft Excel .xlsx format when previewing a report in Counterpoint.... Read More
RDPAddins returns the error "System.Reflection.ReflectionTypeLoadException:Unable to load one or more of the requested types".
Viewed 261 times since Tue, Mar 30, 2021
Summary: RDPAddins returns the error "System.Reflection.ReflectionTypeLoadException: Unable to load one or more of the requestedtypes. Retrieve the LoaderExceptions property for more information" when attempting to connect to Counterpoint in... Read More
Error: Not enough storage is available to process this command
Viewed 247 times since Thu, Dec 10, 2020
Summary: Not enough storage is available to process this command Cause: This is a Windows error and indicates a resource issue. Solution: Before trying any of the steps below, get everyone out of CounterPoint SQL. Reduce the number of programs... Read More
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