NCR Counterpoint

Summary: Operating Systems certified for use with NCR Counterpoint Supported Operating Systems for use with NCR Counterpoint (Server and Workstation) Solution: Servers: Windows XP Professional with SP2 (32-bit only)  Windows Server 2003 with... Read More

  NCR Counterpoint online help (8.5.0+):   http://ncrcounterpointhelp.com/  Read More

Summary: NCR CounterpointThe NCR Counterpoint application is PCI compliant and is listed on the PCI DSS site. Please note that although applications are listed with only 2 levels all versions are PCI compliant (for example, 8.3 is listed but all... Read More

Summary: The NCR Counterpoint login screen, background image, and logos can be customized in version 8.5.0+.  Solution: Click here for steps. This information is documented in the 8.5 online help (http://ncrcounterpointhelp.com/): Topic: Updated... Read More

Summary: How to order User ID cards What format is used to swipe User Cards Solution: In order to use the User ID card capabilities of CounterPoint in 8.4.6 and later, login cards that are properly encoded to work with Counterpoint are required. We... Read More

Summary: How to restrict workstations to a single instance of Counterpoint Solution: This information is available i online help here.  By default, users can start more than one instance of Counterpoint on a workstation. In this Service Pack (8.4... Read More

Summary: Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List Cause: The Current Calendar setting is set to the wrong year. Solution: From the Counterpoint Main Menu browse... Read More

Summary: Error: CounterPoint is running in Demo mode. Cause: This message is given when CounterPoint SQL has not been registered.When in demo mode CounterPoint is limited to 100 item records and 50 customer records.For Demonstration Purposes Only... Read More

Summary: Gridded Item Merge error: Message not found (IMMERGEDIMSMISMATCH) Problem: The gridded items being merged to not have the same grid dimension tags.  Solution: Update the item so that the grid dimension tags are the same.  Per online... Read More

Summary: Error logging into Counterpoint on a Windows 10 workstation:  Microsoft .NET Framework  Unhandled exception has occurred in a component in your application. If you click continue , the application will ignore this error and attempt to... Read More

Summary: Which functions will not work in the Practice Company? Practice Company limitations and functions Solution: CPPractice will run every function allowed by the registration. The only things changed when the live data is copied to the... Read More

Summary: How to run a Problem Steps Recorder (PSR). Take a video of an issue to aide in troubleshooting.  Solution: To run a PSR simply go to Start/Run and type in PSR. When you are ready to record your screen just hit "Start Record" and when... Read More

Summary: Steps for End-of-Year processing in NCR Counterpoint Solution: The only required step is to change the current year ID to the new year in Setup / System / Company. Read More

Summary: Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails Cause: With the October 16, 2018 move to AWS (Amazon Web Services) for the NCR Secure Pay production service, we have also changed the service we use to send... Read More

Summary: Regional Settings certified for use with NCR Counterpoint Does NCR Counterpoint support the use of Microsoft Windows Regional Settings other than English (US)? Solution: Unfortunately, NCR Counterpoint does not support using Regional... Read More

Summary: Error" ....SQLNCLI11.txt could not be opened" when installing 8.5.6 CPSQLPrerequisites Cause:  Anti-virus software quarrantining files during install. Also, if Windows 10, compatibility mode may not be set properly on the... Read More

Summary: Is there a way to change the available format options when exporting a previewed report in Counterpoint?  Cause: Ex. Merchant would like to be able to export to a Microsoft Excel .xlsx format when previewing a report in Counterpoint.... Read More

Summary: RDPAddins returns the error "System.Reflection.ReflectionTypeLoadException: Unable to load one or more of the requestedtypes. Retrieve the LoaderExceptions property for more information" when attempting to connect to Counterpoint in... Read More

Summary: Not enough storage is available to process this command Cause: This is a Windows error and indicates a resource issue. Solution: Before trying any of the steps below, get everyone out of CounterPoint SQL. Reduce the number of programs... Read More