CPMobile

Summary: About CPMobile Solution: Prospective customers click here. Customers and Partners click here for registration, pricing, system requirements, hardware, and training webinars. For CPMobile Online Help click here.   Read More

Summary: How to change the payment method for NCR Retail Applications (Customer Connect, NCR Counterpoint Mobile (CPMobile), NCR Smart Alerts, NCR Secure Pay 'NSP'.  This is only applicable for existing accounts where the credit card on file... Read More

Summary: Problems scanning items in NCR Counterpoint Mobile using the Socket Mobile 7ci scanner.  When scanning an item in CPMobile using a Socket Mobile 7ci scanner, the barcode is displayed instead of the item number. Cause: This problem has... Read More

Summary:  Will the Linea Pro 6 sled for the iPhone 6 work properly with Counterpoint / CPMobile?   Solution: The Linea Pro 6 has not been certified, though it may work properly, it is currently not supported.  NCR has certified ... Read More

Summary: CPMobile 2.0: Updating the cache in Adjustments takes several hours Cause:   When Update cache is selected on the Options screen in Adjustments, the device will begin downloading item records, inventory records, gridded cell records,... Read More

Summary: CPMobile Error: No license. Use of Mobile Point of Sale requires a valid license for this device. Cause: There are no available seats for the device to use. Solution: Go to https://userportal.counterpointpos.com and login with the... Read More

Summary: Error completing a ticket in CPMobile after updating to 8.4.6.18:  Server Error - Operation Aborted  Full error from logs:ERROR 3592 MobilePOSSupportSvc system.Runtime.InteropServices.COMException (0x8000FFFF): Operation aborted... Read More

Summary: Catastrophic failure (Exception from HRESULT: 0x8000FFFF(E_UNEXPECTED)) when trying to print a receipt from CPMobile on a sled equipped iOS device to a Bluetooth printer. CPMobile: Catastrophic Failure printing to the DDP-350 Bluetooth... Read More

Summary: How to restore LineaPro sled to default settings Resetting the Linea Pro sled to its default configuration Cause: The Linea Pro sled was reprogrammed using scan sheets and no longer scans barcodes as expected. Solution: To restore... Read More

Summary: CPMobile application hangs at the splash screen CPMobile freezes on logo screen Cause: This can be caused if the LineaPro sled is not fully charged or the internal battery is not working. Solution: If the iOS device is removed from the... Read More