Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management

Home » Categories » Multiple Categories

Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management

Summary:

Printer prints garbage when changing logos multiple times in Counterpoint 8.5.6.2 device management, causing the logo to be distorted.

Cause:

Known issue in 8.5.6.2 Service Pack with the Epson ESCPOS printer driver.

Solution:

The workaround is to change the logo with a different logo image in Setup/PS/Devices and do a Device Test, then change it back again with the correct/original logo and save.

 

 

 



Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Signature prompt for credit card transactions appears after receipt prints / Not propmted for signature
Viewed 2094 times since Tue, Sep 9, 2014
Enable / Disable the ’Show Card to Cashier’ message on the Payment Terminal
Viewed 1103 times since Wed, Aug 13, 2014
Error: No -DKEY on Pin Pad
Viewed 4848 times since Wed, Jul 30, 2014
Error: Packet error 2 when using a PIN Pad
Viewed 1812 times since Tue, Jul 1, 2014
Add a logo to a Ticket Receipt form using .RDLC (OPOS) receipts.
Viewed 2714 times since Thu, Aug 14, 2014