Summary:
Printer prints garbage when changing logos multiple times in Counterpoint 8.5.6.2 device management, causing the logo to be distorted.
Cause:
Known issue in 8.5.6.2 Service Pack with the Epson ESCPOS printer driver.
Solution:
The workaround is to change the logo with a different logo image in Setup/PS/Devices and do a Device Test, then change it back again with the correct/original logo and save.
Article ID: 1226
Created: April 30, 2019
Last Updated: September 10, 2019
Online URL: https://counterpoint.knowledgebase.co/article.php?id=1226