Skip to Content
How to issue change / returns / refunds to Gift Cards: Error: Gift cards are not allowed for change or refund
Published on Mar 15, 2024
Troubleshooting Mobile devices
Published on Aug 15, 2023
Full instructions for Link2500 and CPmobile
Published on Jun 23, 2023
Steps to add Scanner / Scale 7895 in NCR CounterPoint
Published on May 24, 2023 in Scanner / Scale
Lane7000 Error: Please Present One Card Only (on some physically thicker cards)
Published on May 9, 2023
How to enable TLS 1.2 for connection to NCR Customer Connect and SmartAlerts (https://www.radiantretailapps.com/)
Published on Mar 30, 2023 in Retail Hosted Apps - SmartAlerts and Customer Connect
Counterpoint freezing or locking up stations when running A/R Statements.
Published on Feb 2, 2023
Does CounterPoint support HSA / FSA card payments / processing?
Published on Jan 24, 2023 in Credit Cards
CX7 2x20 built in Line Display
Published on Jan 11, 2023 in All in One POS Terminals
Reported issue where Counterpoint installation fails at “Confirm SQL Server Settings” if installing with new installation of SQL 2019
Published on Nov 29, 2022 in System
There are no records to display.
Manually Entered EBT cards prompt for EXP DATE, but no EXP DATE is printed on card, or cards never expire
Viewed 28195 times since Jul 12, 2022
How to add images for Items or Customers
Viewed 21277 times since Sep 8, 2014
How to recalibrate the touchscreen on the iSC250 Payment Terminal
Viewed 16323 times since Jan 28, 2016
8.5 / 8.6 NCR Counterpoint Online Help
Viewed 15381 times since Apr 7, 2015
Lines wrapping on Crystal Receipts in Legacy Device Framework
Viewed 10784 times since Apr 29, 2014
How to adjust the brightness display on an iSC250
Viewed 10535 times since Nov 23, 2015
Error: Pin XLate when authorizing debit cards
Viewed 10244 times since Jul 18, 2014
Error: Tampered device on PIN Pad
Viewed 9299 times since Jul 30, 2014
CPMobile: Barcode number is displayed instead of the item number when scanning an item
Viewed 8878 times since Jun 2, 2015
How to display Quantity on Hand / Quantity Available on the Item Lookup screen
Viewed 8594 times since Aug 6, 2014
8.3.8 Error: System date is outside current calendar
Rating: 5/5 from 2 Votes.
Signature prompt for credit card transactions appears after receipt prints / Not propmted for signature
Rating: 5/5 from 1 Votes.
Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management
Rating: 5/5 from 1 Votes.
Multisite What is the difference between a PDL and a PNL file?
Rating: 5/5 from 1 Votes.
How to filter Store Credit lookup by the Customer assigned to the Ticket
Rating: 5/5 from 1 Votes.
How is Weeks-on-Hand calculated on the Merchandise Analysis Report
Rating: 5/5 from 1 Votes.
How to adjust the brightness display on an iSC250
Rating: 5/5 from 1 Votes.
How to soft boot an Ingenico
Rating: 5/5 from 1 Votes.
CX7 2x20 built in Line Display
Rating: 5/5 from 1 Votes.
Manually Entered EBT cards prompt for EXP DATE, but no EXP DATE is printed on card, or cards never expire
Rating: 4.4/5 from 22 Votes.
Is Quickbooks Online supported?
Updated on Aug 8, 2024 2:31 PM
How to install the Radiant Integration Agent (IA service)
Updated on Aug 6, 2024 1:27 PM
What is the latest version of Crystal Reports supported with Counterpoint?
Updated on Jul 24, 2024 10:32 AM
Error" ....SQLNCLI11.txt could not be opened" when installing 8.5.6 CPSQLPrerequisites
Updated on Jun 28, 2024 11:49 AM
How to issue change / returns / refunds to Gift Cards: Error: Gift cards are not allowed for change or refund
Updated on Jun 14, 2024 1:33 PM
Lane7000 Error: Please Present One Card Only (on some physically thicker cards)
Updated on Jun 13, 2024 10:56 AM
8.5 / 8.6 NCR Counterpoint Online Help
Updated on Apr 26, 2024 12:43 PM
Full instructions for Link2500 and CPmobile
Updated on Apr 19, 2024 5:10 PM
NCR Secure Pay Online Help / NSP help
Updated on Mar 6, 2024 9:01 AM
Split payment with EBT / CASH issuing change due / Refund owed to customer for adjusted tax amount
Updated on Mar 4, 2024 10:10 AM