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terminal.png Hardware

Error: No -DKEY on Pin Pad

Summary: Error: No -DKEY on Pin Pad Err no dkey Cause: This typically indicates an issue with the encryption on the PinPad. Either the encryption has been blown or it never existed. This can happen as a result of a power failure or by unplugging /... Read More

Error: Pin XLate when authorizing debit cards

Summary: Pin XLate error is returned when attempting to process a debit card. Cause: This indicates an issue with the encryption on the pin pad. Solution: Contact the processor or company that encrypted the pin pad.  If assistance is needed,... Read More

Error: Tampered device on PIN Pad

Summary: Error: Tampered device on PIN Pad Cause: This error indicates an issue with the encryption on the device. Solution: Check with the PIN Pad merchant or processor to ensure it was sent encrypted properly for the merchant and processor.If... Read More

Integration of Security Cameras with NCR Counterpoint.

Summary:  Is there any information or known 3rd party resources that can assist with Security Camera integration with NCR Counterpoint? Cause: No, See Below. Solution: Currently, we have no documented or certified process(es) and... Read More

INTERNAL - Avery-Brecknell Scale Settings for Counterpoint

Summary: This article gives the settings needed for the Avery-Brecknell scale 67xx model to work in Couterpoint using a Serial connection Cause: The default settings on the scale do not work in Counterpoint Solution: 1. Power on the indicator by... Read More

User CALS and Device CALS (Client Access Licenses)

Summary: User CALS and Device CALS (Client Access Licenses) What is the difference between User CALS and Device CALS licenses when purchasing Microsoft Products?          Cause: Use of User CALS or... Read More