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terminal.png Hardware

Error: No -DKEY on Pin Pad

Wed, Jul 30, 2014 6227 0/5 (0 Vote)

Summary: Error: No -DKEY on Pin Pad Err no dkey Cause: This typically indicates an issue with the encryption on the PinPad. Either the encryption has been blown or it never existed. This can happen as a result of a power failure or by unplugging /... Read More

Error: Pin XLate when authorizing debit cards

Fri, Jul 18, 2014 7389 0/5 (0 Vote)

Summary: Pin XLate error is returned when attempting to process a debit card. Cause: This indicates an issue with the encryption on the pin pad. Solution: Contact the processor or company that encrypted the pin pad.  If assistance is needed,... Read More

Error: Tampered device on PIN Pad

Wed, Jul 30, 2014 7263 1/5 (1 Vote)

Summary: Error: Tampered device on PIN Pad Cause: This error indicates an issue with the encryption on the device. Solution: Check with the PIN Pad merchant or processor to ensure it was sent encrypted properly for the merchant and processor.If... Read More

Integration of Security Cameras with NCR Counterpoint.

Thu, Jul 23, 2015 1769 0/5 (0 Vote)

Summary:  Is there any information or known 3rd party resources that can assist with Security Camera integration with NCR Counterpoint? Cause: No, See Below. Solution: Currently, we have no documented or certified process(es) and... Read More

INTERNAL - Avery-Brecknell Scale Settings for Counterpoint

Mon, Jun 29, 2020 557 0/5 (0 Vote)

Summary: This article gives the settings needed for the Avery-Brecknell scale 67xx model to work in Couterpoint using a Serial connection Cause: The default settings on the scale do not work in Counterpoint Solution: 1. Power on the indicator by... Read More

User CALS and Device CALS (Client Access Licenses)

Mon, Aug 11, 2014 1670 0/5 (0 Vote)

Summary: User CALS and Device CALS (Client Access Licenses) What is the difference between User CALS and Device CALS licenses when purchasing Microsoft Products?          Cause: Use of User CALS or... Read More