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Hardware Articles   Subscribe
Error: Tampered device on PIN Pad
Viewed 5680 times since Wed, Jul 30, 2014
Summary: Error: Tampered device on PIN Pad Cause: This error indicates an issue with the encryption on the device. Solution: Check with the PIN Pad merchant or processor to ensure it was sent encrypted properly for the merchant and processor.If... Read More
Error: No -DKEY on Pin Pad
Viewed 5462 times since Wed, Jul 30, 2014
Summary: Error: No -DKEY on Pin Pad Err no dkey Cause: This typically indicates an issue with the encryption on the PinPad. Either the encryption has been blown or it never existed. This can happen as a result of a power failure or by unplugging /... Read More
Error: Pin XLate when authorizing debit cards
Viewed 5431 times since Fri, Jul 18, 2014
Summary: Pin XLate error is returned when attempting to process a debit card. Cause: This indicates an issue with the encryption on the pin pad. Solution: Contact the processor or company that encrypted the pin pad. If assistance is needed,... Read More
User Account Control (UAC) in a WAN environment needs to be manually disabled
Viewed 2102 times since Wed, Jul 11, 2018
Summary: If you are seeing devices failing to load or timing out during the device loading in a WAN environment or permission issues that should have been eliminated by setting the UAC to Never Notify, you might need to manually disable it. ... Read More
Integration of Security Cameras with NCR Counterpoint.
Viewed 1411 times since Thu, Jul 23, 2015
Summary: Is there any information or known 3rd party resources that can assist with Security Camera integration with NCR Counterpoint? Cause: No, See Below. Solution: Currently, we have no documented or certified process(es) and are unaware of... Read More
User CALS and Device CALS (Client Access Licenses)
Viewed 1324 times since Mon, Aug 11, 2014
Summary: User CALS and Device CALS (Client Access Licenses) What is the difference between User CALS and Device CALS licenses when purchasing Microsoft Products? Cause: Use of User CALS or Device CALS licenses is transparent to... Read More
Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management
Viewed 1147 times since Tue, Apr 30, 2019
Summary: Printer prints garbage when changing logos multiple times in Counterpoint 8.5.6.2 device management, causing the logo to be distorted. Cause: Known issue in 8.5.6.2 Service Pack with the Epson ESCPOS printer driver. Solution: The... Read More
Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin device
Viewed 339 times since Mon, Jul 27, 2020
Summary: Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q which is not supported in older versions... Read More
INTERNAL - Avery-Brecknell Scale Settings for Counterpoint
Viewed 203 times since Mon, Jun 29, 2020
Summary: This article gives the settings needed for the Avery-Brecknell scale 67xx model to work in Couterpoint using a Serial connection Cause: The default settings on the scale do not work in Counterpoint Solution: 1. Power on the indicator by... Read More
Lane5000 error on manual entry with FDMS: The mathematical check (luhn/mod10) on the account number has failed
Viewed 102 times since Mon, Apr 26, 2021
Summary: Lane5000 error on manual entry using FDMS as processor: The mathematical check (luhn/mod10) on the account number has failed. Cause: The Lane 5000 is running an older version of firmware that had a known issue using manual entry with... Read More
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