Stores not showing on SmartAlerts website

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Stores not showing on SmartAlerts website

Summary:

Stores not showing on SmartAlerts website

Cause:

This can happen after initial registration or if a new Remote site is added to an existing Multi-Site configuration

Solution:

  • If registration for SmartAlerts has just been completed, it can take up to 6 hours for stores to populate on the SmartAlerts website.

If after 6 hours stores are still not showing, stop/start the Radiant Integration Agent service on the Counterpoint application server, and check again in one hour.

If the Stores are still not populating onto the Site, contact Support.SmartAlerts@NCR.com . Include the following logs from the server:

    • c:\Program files (x86 )\ Radiant Systems\ Integration agent \ log
    • c:\Program files (x86) \ Radiant Systems\ Integration agent \ Bin \ Smartalerts \ Alerts \ [SN#  folder] \ smartalerts.xml
      *Note - if the Integration Agent folder does not exist, and the server is not a HUB server, install the Integration Agent here.
  • If this is for a new Remote server site, email the HUB and new Remote Serial number to Support.SmartAlerts@NCR.com to have the site added.

 

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