Stores not showing on SmartAlerts website

Summary:

Stores not showing on SmartAlerts website

Cause:

This can happen after initial registration or if a new Remote site is added to an existing Multi-Site configuration

Solution:

• If registration for SmartAlerts has just been completed, it can take up to 6 hours for stores to populate on the SmartAlerts website.

If after 6 hours stores are still not showing, stop/start the Radiant Integration Agent service on the Counterpoint application server, and check again in one hour.

If the Stores are still not populating onto the Site, contact Support.SmartAlerts@NCR.com . Include the following logs from the server:

• c:\Program files (x86 )\ Radiant Systems\ Integration agent \ log
• c:\Program files (x86) \ Radiant Systems\ Integration agent \ Bin \ Smartalerts \ Alerts \ [SN#  folder] \ smartalerts.xml
  *Note - if the Integration Agent folder does not exist, and the server is not a HUB server, install the Integration Agent here.
  
• If this is for a new Remote server site, email the HUB and new Remote Serial number to Support.SmartAlerts@NCR.com to have the site added.

Article ID: 241
Created: August 4, 2014
Last Updated: October 1, 2014

Online URL: https://counterpoint.knowledgebase.co/article.php?id=241