SecurePay

Summary:  NCR Secure Pay Online Help Solution: Click here access NCR Secure Pay Online help (requires User Portal login).   Read More

Summary: NCR Secure Pay and PCI Compliance Solution: The latest documents for AOC and COC / NCR Secure Pay can be found here:  https://retailchannel.radiantsystems.com/data-security.htm?do=pcistatus  Read More

Summary: Is an FCS ID required to process EBT transactions through RBS World Pay with Secure Pay? Solution: There is no need to specify an FCS ID in Counterpoint or the NCR Secure Pay portal in order to process EBT transactions through RBS World... Read More

Summary: Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)?  Solution: Yes, NCR Secure Pay and CP Gateway support SHA-2. Please see below from the October Partner Newsletter (can be found on Partner Portal under Program... Read More

 Summary: Tips for balancing NCR Counterpoint to NCR Secure Pay  Cause: While NCR Secure Pay allows for batch settlements to run automatically, it is still the merchants’ responsibility to balance NCR Counterpoint to the... Read More

Summary: Information needed to implement NCR Secure Pay. General Questions Solution: Q. Is new hardware required to switch to NCR Secure Pay? ---- No, existing hardware can be used when switching from CPGateway to NCR Secure Pay, unless the... Read More

Summary: Can credit card transactions be forced / manually entering an authorization number in NCR Secure Pay? Is Voice Authorization allowed with NCR Secure Pay? Solution: Attempting to force a transaction could cause the NCR Secure Pay settlement... Read More

Summary: How to change the payment method for NCR Retail Applications (Customer Connect, NCR Counterpoint Mobile (CPMobile), NCR Smart Alerts, NCR Secure Pay 'NSP'.  This is only applicable for existing accounts where the credit card on file... Read More

 Summary:  Tickets voided in NCR Counterpoint ticket entry do not show up on the BATCHES tab on the NCR Secure Pay portal.   Solution: If you void a sale transaction in CPSQL ticket entry, it shows up on the ADVANCED... Read More

Summary: Steps to Change Processor Parameters for an Existing NCR Secure Pay Account How Do I Add Debit Card Parameters or Change Other Processor Parameters for an Existing NCR Secure Pay Account? Cause: Processor parameters configured upon initial... Read More