SecurePay

Summary:  NCR Secure Pay Online Help Solution: Click here access NCR Secure Pay Online help (requires User Portal login).   Read More

Summary: NCR Secure Pay and PCI Compliance Solution: The latest documents for AOC and COC / NCR Secure Pay can be found here:  https://retailchannel.radiantsystems.com/data-security.htm?do=pcistatus  Read More

Summary: Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)?  Solution: Yes, NCR Secure Pay and CP Gateway support SHA-2. Please see below from the October Partner Newsletter (can be found on Partner Portal under Program... Read More

Summary: Information needed to implement NCR Secure Pay. General Questions Solution: Q. Is new hardware required to switch to NCR Secure Pay? ---- No, existing hardware can be used when switching from CPGateway to NCR Secure Pay, unless the... Read More

 Summary: Tips for balancing NCR Counterpoint to NCR Secure Pay  Cause: While NCR Secure Pay allows for batch settlements to run automatically, it is still the merchants’ responsibility to balance NCR Counterpoint to the transactions in NCR... Read More

Summary: Is an FCS ID required to process EBT transactions through RBS World Pay with Secure Pay? Solution: There is no need to specify an FCS ID in Counterpoint or the NCR Secure Pay portal in order to process EBT transactions through RBS World... Read More

Summary: Can credit card transactions be forced / manually entering an authorization number in NCR Secure Pay? Is Voice Authorization allowed with NCR Secure Pay? Solution: Attempting to force a transaction could cause the NCR Secure Pay settlement... Read More

 Summary:  Tickets voided in NCR Counterpoint ticket entry do not show up on the BATCHES tab on the NCR Secure Pay portal.   Solution: If you void a sale transaction in CPSQL ticket entry, it shows up on the ADVANCED SEARCH tab onthe Secure... Read More

Summary: How to change the payment method for NCR Retail Applications (Customer Connect, NCR Counterpoint Mobile (CPMobile), NCR Smart Alerts, NCR Secure Pay 'NSP'.  This is only applicable for existing accounts where the credit card on... Read More

Summary: Steps to Change Processor Parameters for an Existing NCR Secure Pay Account How Do I Add Debit Card Parameters or Change Other Processor Parameters for an Existing NCR Secure Pay Account? Cause: Processor parameters configured upon initial... Read More

Summary: If settling batches automatically in NCR Secure Pay, how to know if a batch failed. If the NCR Secure Pay account is setup to settle automatically on the host, how do we know that the batch had an error and did not settle? Solution: AnÂ... Read More

Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires additional transaction details to be sent to the processor. Currently Counterpoint and NCR... Read More

Summary: Error AMEX Unavail when attempting to authorize American Express cards.   Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response. The... Read More

Summary: How is cryptographic key management handled in NCR Counterpoint with Secure Pay and who has access to the encryption keys? Solution: Previously NCR Counterpoint used Blowfish encryption keys to encrypt credit card information when using... Read More

Summary: How long are tokenized credit card numbers retained on NCR Secure Pay servers? Solution: For Customer Card-on-File tokenized credit card information – There is no retention period for card-on-file tokens. Those are associated with... Read More

Summary: Can HSA / FSA accounts be used as payments in Counterpoint?  Will Health Savings Account cards / Flexible Spending Accounts be used as payments in Counterpoint?   Flexible Spending Account, as they are commonly called, is one of a number... Read More

Summary: How NCR Secure Pay handles a batch settlement that contains a bad transaction If a batch contains a bad transaction, will NCR Secure Pay settle the remaining, good transactions? If there is a bad transaction will NCR Secure Pay settle the... Read More

Summary: Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails Cause: With the October 16, 2018 move to AWS (Amazon Web Services) for the NCR Secure Pay production service, we have also changed the service we use to send... Read More

Summary:  Where Does the Store/Business Name for a NCR Secure Pay Transaction on the Customer's Bank Statement Originate? The merchant is getting chargebacks due to the charges showing the incorrect ZIP or address information for the... Read More

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not... Read More

Summary: Which processor platform is supported with the Counterpoint Merchant Program (CMP)?     Solution: NCR Payment Solutions (NPP/NPSP) is the only processor supported with the Counterpoint Merchant Program (CMP).  Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q which is not supported in older versions... Read More

Summary: Unable to login to the NCR Secure Pay portal:  https://portal.ncrsecurepay.com/  Requests for password resets for the NSP Portal password. Portal password reset requests. Error: Unable to reset password  Solution: The preferred, self... Read More

Summary: Lane5000 error on manual entry using FDMS as processor: The mathematical check (luhn/mod10) on the account number has failed. Cause: The Lane 5000 is running an older version of firmware that had a known issue using manual entry with... Read More