SecurePay

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or... Read More

Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires additional transaction details to be sent to the processor. Currently Counterpoint and NCR... Read More

Summary: Can credit card transactions be forced / manually entering an authorization number in NCR Secure Pay? Is Voice Authorization allowed with NCR Secure Pay? Solution: Attempting to force a transaction could cause the NCR Secure Pay settlement... Read More

Summary: Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)?  Solution: Yes, NCR Secure Pay and CP Gateway support SHA-2. Please see below from the October Partner Newsletter (can be found on Partner Portal under Program... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q... Read More

Summary: Error AMEX Unavail when attempting to authorize American Express cards.   Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response.... Read More

Summary: How is cryptographic key management handled in NCR Counterpoint with Secure Pay and who has access to the encryption keys? Solution: Previously NCR Counterpoint used Blowfish encryption keys to encrypt credit card information when using... Read More

Summary: How long are tokenized credit card numbers retained on NCR Secure Pay servers? Solution: For Customer Card-on-File tokenized credit card information – There is no retention period for card-on-file tokens. Those are... Read More

Summary: How NCR Secure Pay handles a batch settlement that contains a bad transaction If a batch contains a bad transaction, will NCR Secure Pay settle the remaining, good transactions? If there is a bad transaction will NCR Secure Pay settle the... Read More

Summary: How to change the payment method for NCR Retail Applications (Customer Connect, NCR Counterpoint Mobile (CPMobile), NCR Smart Alerts, NCR Secure Pay 'NSP'.  This is only applicable for existing accounts where the credit card on file... Read More