SecurePay Articles ![]() ![]()
NCR Secure Pay Online Help
Viewed 5200 times since Mon, Aug 25, 2014
Summary: Â NCR Secure Pay Online Help Solution: Click here access NCR Secure Pay Online help (requires User Portal login). Â Read More
NCR Secure Pay and PCI Compliance
Viewed 3947 times since Wed, Jul 1, 2015
Summary: NCR Secure Pay and PCI Compliance Solution: The latest documents for AOC and COC / NCR Secure Pay can be found here:  https://retailchannel.radiantsystems.com/data-security.htm?do=pcistatus Read More
Is an FCS ID required to process EBT transactions through RBS Worldpay with Secure Pay?
Viewed 3418 times since Wed, Jul 26, 2017
Summary: Is an FCS ID required to process EBT transactions through RBS World Pay with Secure Pay? Solution: There is no need to specify an FCS ID in Counterpoint or the NCR Secure Pay portal in order to process EBT transactions through RBS World... Read More
Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)?
Viewed 3188 times since Mon, Nov 7, 2016
Summary: Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)? Solution: Yes, NCR Secure Pay and CP Gateway support SHA-2. Please see below from the October Partner Newsletter (can be found on Partner Portal under Program... Read More
Tips for balancing NCR Counterpoint to NCR Secure Pay
Viewed 3157 times since Wed, Jan 6, 2016
 Summary: Tips for balancing NCR Counterpoint to NCR Secure Pay  Cause: While NCR Secure Pay allows for batch settlements to run automatically, it is still the merchants’ responsibility to balance NCR Counterpoint to the transactions in NCR... Read More
Implementing NCR Secure Pay / General Questions
Viewed 3128 times since Thu, Aug 21, 2014
Summary: Information needed to implement NCR Secure Pay. General Questions Solution: Q. Is new hardware required to switch to NCR Secure Pay? ---- No, existing hardware can be used when switching from CPGateway to NCR Secure Pay, unless the... Read More
About manually overriding / forcing credit card transactions with NCR Secure Pay
Viewed 2712 times since Wed, Mar 29, 2017
Summary: Can credit card transactions be forced / manually entering an authorization number in NCR Secure Pay? Is Voice Authorization allowed with NCR Secure Pay? Solution: Attempting to force a transaction could cause the NCR Secure Pay settlement... Read More
How to change the payment method for NCR Retail Applications (various)
Viewed 2497 times since Tue, Oct 3, 2017
Summary: How to change the payment method for NCR Retail Applications (Customer Connect, NCR Counterpoint Mobile (CPMobile), NCR Smart Alerts, NCR Secure Pay 'NSP'. This is only applicable for existing accounts where the credit card on... Read More
Tickets voided in ticket entry do not show up on the BATCHES tab on the NCR Secure Pay portal.
Viewed 2335 times since Wed, Sep 3, 2014
 Summary: Tickets voided in NCR Counterpoint ticket entry do not show up on the BATCHES tab on the NCR Secure Pay portal.  Solution: If you void a sale transaction in CPSQL ticket entry, it shows up on the ADVANCED SEARCH tab onthe Secure... Read More
NCR Secure Pay notification of failed batches using Automatic Settlement
Viewed 2137 times since Wed, Sep 3, 2014
Summary: If settling batches automatically in NCR Secure Pay, how to know if a batch failed. If the NCR Secure Pay account is setup to settle automatically on the host, how do we know that the batch had an error and did not settle? Solution: AnÂ... Read More
Steps to Change Processor Parameters for an Existing NCR Secure Pay Account
Viewed 2125 times since Wed, Sep 23, 2015
Summary: Steps to Change Processor Parameters for an Existing NCR Secure Pay Account How Do I Add Debit Card Parameters or Change Other Processor Parameters for an Existing NCR Secure Pay Account? Cause: Processor parameters configured upon initial... Read More
About Level 3 transaction qualification and NCR Secure Pay
Viewed 2047 times since Mon, Nov 14, 2016
Summary: Does NCR Secure Pay send information to the processor required for Level 3 transaction qualification? Solution: No. Level 3 processing requires additional transaction details to be sent to the processor. Currently Counterpoint and NCR... Read More
Error ’AMEX Unavail’ when attempting to authorize American Express Cards
Viewed 2004 times since Wed, May 3, 2017
Summary: Error AMEX Unavail when attempting to authorize American Express cards.  Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response. The... Read More
How cryptographic key management is handled in NCR Secure Pay
Viewed 1906 times since Thu, Aug 21, 2014
Summary: How is cryptographic key management handled in NCR Counterpoint with Secure Pay and who has access to the encryption keys? Solution: Previously NCR Counterpoint used Blowfish encryption keys to encrypt credit card information when using... Read More
Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails
Viewed 1727 times since Tue, Oct 16, 2018
Summary: Information to Whitelist Email Addresses for NCR Secure Pay Settlement Emails Cause: With the October 16, 2018 move to AWS (Amazon Web Services) for the NCR Secure Pay production service, we have also changed the service we use to send... Read More
How long is transaction history and card data retained in NCR Secure Pay?
Viewed 1705 times since Thu, Jan 22, 2015
Summary: How long are tokenized credit card numbers retained on NCR Secure Pay servers? Solution: For Customer Card-on-File tokenized credit card information – There is no retention period for card-on-file tokens. Those are associated with... Read More
HSA/FSA status with Counterpoint
Viewed 1593 times since Wed, Apr 5, 2017
Summary: Can HSA / FSA accounts be used as payments in Counterpoint? Will Health Savings Account cards / Flexible Spending Accounts be used as payments in Counterpoint?  Flexible Spending Account, as they are commonly called, is one of a number... Read More
How NCR Secure Pay handles a batch settlement that contains a bad transaction
Viewed 1458 times since Wed, Sep 3, 2014
Summary: How NCR Secure Pay handles a batch settlement that contains a bad transaction If a batch contains a bad transaction, will NCR Secure Pay settle the remaining, good transactions? If there is a bad transaction will NCR Secure Pay settle the... Read More
Where does the Store / Business name that appears on a Customer’s bank statement originate?
Viewed 1143 times since Fri, Jan 22, 2016
Summary: Â Where Does the Store/Business Name for a NCR Secure Pay Transaction on the Customer's Bank Statement Originate? The merchant is getting chargebacks due to the charges showing the incorrect ZIP or address information for the... Read More
Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin device
Viewed 994 times since Mon, Jul 27, 2020
Summary:        Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin Ingenico device. Cause: BluefFn shipped a device configured for entry mode Q which is not supported in older versions... Read More
NCR Secure Pay portal: Unable to reset login password
Viewed 980 times since Tue, Jan 26, 2021
Summary: Unable to login to the NCR Secure Pay portal:  https://portal.ncrsecurepay.com/ Requests for password resets for the NSP Portal password. Portal password reset requests. Error: Unable to reset password Solution: The preferred, self... Read More
"ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device
Viewed 900 times since Wed, Oct 30, 2019
Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not... Read More
Which Processor Platform is Supported with the Counterpoint Merchant Program (CMP)?
Viewed 791 times since Tue, Feb 25, 2020
Summary: Which processor platform is supported with the Counterpoint Merchant Program (CMP)?   Solution: NCR Payment Solutions (NPP/NPSP) is the only processor supported with the Counterpoint Merchant Program (CMP). Read More
Lane5000 error on manual entry with FDMS: The mathematical check (luhn/mod10) on the account number has failed
Viewed 738 times since Mon, Apr 26, 2021
Summary: Lane5000 error on manual entry using FDMS as processor: The mathematical check (luhn/mod10) on the account number has failed. Cause: The Lane 5000 is running an older version of firmware that had a known issue using manual entry with... Read More
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