Tips for balancing NCR Counterpoint to NCR Secure Pay

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Tips for balancing NCR Counterpoint to NCR Secure Pay

 Summary:

Tips for balancing NCR Counterpoint to NCR Secure Pay

 Cause:

While NCR Secure Pay allows for batch settlements to run automatically, it is still the merchants’ responsibility to balance NCR Counterpoint to the transactions in NCR Secure Pay daily, prior to settlement.  This allows the merchant to address any discrepancies before transactions are processed by the card holder’s issuing bank. 

 

If any inconsistencies are found, addressing the issue prior to settlement will ensure the customer does not incur any erroneous charges and helps to ensure that relevant logging for any issue is captured in a timely manner for later investigation.  The transactional logging is only available for a very limited amount of time. Providing the logs from the station that performed the specific transaction is imperative to researching and investigating the cause for any issue.  This logging is required by NCR to investigate and determine the root cause for any issue.

 

Solution:

Balancing nightly will help ensure erroneous charges are not sent to the customer’s account and will help your Counterpoint Business Partner capture relevant logging for later investigation.

UPDATE: 8.5.2 has been released with a new Secure Pay Reconciliation report to help merchants balance their daily batches prior to submission. Click here for more information. 

Balancing tips:

1. Confirm that any offline tickets have persisted up to the site server database.

2. Log into the NCR Secure Pay Settlement Portal for the store to confirm batch totals match the ticket payment line in NCR Counterpoint. More specifically, verify the totals for each card type (VS/MC/AMEX/DISC) match - if a separate Pay Code is used for each card type.  

    • If tickets have not been posted in NCR Counterpoint, print the Ticket Edit List for the store and day, selecting to include Show Payment Detail and Print Pay Code Recap.  Include Order and Layaway deposit detail if applicable. Use the totals for the payment totals for card type transactions to compare to the totals showing in NCR Secure Pay.
    • If tickets have been posted in NCR Counterpoint, use the Ticket History report for the store and day, selecting to include Show Payment Detail and Print Pay code Recap.  Use the Event Number or Business Date or Posting Date parameters to show tickets for the specific date(s) needing to be settled.  NOTE: The parameters used may vary if tickets were posted using Posting Date or Ticket Date. Use the totals for the payment totals for card type transactions to compare to the totals showing in NCR Secure Pay.

3. For any discrepancies, determine if all of the transactions in NCR Secure Pay are valid.  If more time is needed to investigate a discrepancy, consider temporarily disabling Automatic Settlement option until the transactional issue can be properly addressed, thus ensuring that customers are not over charged or refunded incorrectly.  Contact your Counterpoint Business Partner, if need, to help determine the cause and resolution to address discrepancies.  Click here for NCR Secure Pay online help.

4. Check to make sure the authorizations numbers appear to be valid and are generally in the same format.  If any authorization numbers look invalid or Forced, take precautions to verify that the transaction is valid. Contact the processor for verification, if needed.  

5. Repeat the above steps for all stores that process using NCR Secure Pay.

6. Once the settlement batch in NCR Secure Pay is confirmed to be accurate, either manually settle the batch or allow it to auto-settle during the scheduled time.  

 

 

 

 

 

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