Summary:
Downloading Frozen items for Physical Count can take a very long time (one hour or more, possibly). If the device is set to go to sleep after a certain amount of time, the download will be stopped which isn’t the desired result.
Solution:
Enable the ’Prevent iPod Sleep’ setting in Inventory - Physical Counts on the device. This will override any system-wide sleep timer and keep the app open and the screen on indefinitely. This will even apply after the user has navigated away from this screen. However: if the user closes the app or puts the app in the background, the sleep timer is re-enabled.
Article ID: 977
Created: August 10, 2016
Last Updated: August 10, 2016
Online URL: https://counterpoint.knowledgebase.co/article.php?id=977