Summary:
CX7ii Customer display works initially but then stops working or only works intermittently
Solution:
The fix for this CX7 requires two steps:
A) Update the PD Firmware – The files for doing this were never released publicly. I have attached the Windows application and instructions.
B) Update BIOS to 22A. The direct link to the BIOS file can be found here:
See attached instructions and zipped file
Article ID: 1431
Created: May 14, 2026
Last Updated: May 14, 2026
Online URL: https://counterpoint.knowledgebase.co/article.php?id=1431