Summary:
Counterpoint freezing or locking up stations when running A/R Statements.
Solution:
This has been reported in the field by partners as a solution.
Verify that Setup / Customers/ Customer Control / A/R Processing tab has "Save copies to disk" unchecked.
Other options include;
Re-index and update stats is performed weekly
If very large A/R customer list they can split up customers statements using a filter
Complete statements outside of business hours.
Article ID: 1368
Created: February 2, 2023
Last Updated: February 2, 2023
Online URL: https://counterpoint.knowledgebase.co/article.php?id=1368