Split payment with EBT / CASH issuing change due / Refund owed to customer for adjusted tax amount

Summary:

When splitting payments for an EBT transaction with CASH, a change due amount (refund) is presented for the adjusted tax amount

Cause:

Setup/System/Pay Codes/Cash/Tender: Default amount: Exact amount due.

Solution:

Possible workaround: Change this setting either to None or to Pay ticket Balance, and the Payment will be adjusted properly for the after-tax adjustment post EBT payment entry.

WIT#: CP-6091 (Enh Req) - When splitting a payment using EBT and Cash (for example), the amount due (owed by the customer) is the pre-tax adjusted amount.
Found in: 8.5.4
Fixed in: Future 

Article ID: 1148
Created: April 13, 2018
Last Updated: March 4, 2024

Online URL: https://counterpoint.knowledgebase.co/article.php?id=1148