Releasing an order with a Gift Card deposit creates a duplicate SY_GFC_ACTIV entry

Summary:

If an order with a deposit paid by gift card is released, it creates a new entry in SY_GFC_ACTIV for a duplicate amount. Users are unable to balance the SY_GFC current amounts to the activity amount totals because of this. 

Cause:

Steps to recreate:

• In Point of Sale / Tickets / Ticket Entry, create an order and pay a deposit using the Gift Card Pay code, bringing the current balance on the card to zero.
• In Ticket Entry / Orders, bring up previous order and select the previous order, select to release it, leaving the deposit amount entered by default.
• Check the sy_gfc balance on the card and the sum of the amounts in sy_gfc_activ, they do not balance.

Solution:

Verified Fixed in CPSQL_8.5.3

Tracking Information:

WIT#227047
Found in: 8.4.6.16
Fixed in:8.5.3

Article ID: 1081
Created: May 8, 2017
Last Updated: May 15, 2017

Online URL: https://counterpoint.knowledgebase.co/article.php?id=1081