Error: Packet error 2 when using a PIN Pad

Summary:

Packet error 2 is returned when testing a PIN Pad or using a debit card paycode.  Packet ERR 2.

Cause:

This message may be caused by a problem with the PIN Pad device setup, but this message is more commonly seen when the card reader used is programmed incorrectly.

Solution:

DUKPT stands for Derived Unique Key Per Transaction and is currently the standard encryption protocol for use with debit cards. All PIN pads must meet the DUKPT encryption standards.

• Check with the PIN Pad merchant or processor to ensure it was sent encrypted properly for the merchant and processor

If using New Device Famework, contact Support.SQL@NCR.com for assistance.

In Legacy Device Framework, follow these steps to configure CounterPoint to recognize data from a multi-track keyboard wedge MSR:

• Select Setup/ Point of Sale/ Devices, click the Configure button on the MSR row and then click the Load device button
  
• Select the Track1Keyboard (Wedge).MSR.xml file or the Track2Keyboard (Wedge).MSR.xml file, depending on which track should be read and then click Open.

NOTE: When processing debit cards track 2 information must be sent to the processor 

• Verify the data preamble and postamble settings in Setup/ Point of Sale/ Devices are assigned correctly for the MSR device.
  
  For Track 1, the data preamble is % and the data postamble is ?.
  For Track 2, the data preamble is ; and the data postamble is ?.
  
• Verify the baud rate is set to 9600. 

Article ID: 107
Created: July 1, 2014
Last Updated: September 18, 2014

Online URL: https://counterpoint.knowledgebase.co/article.php?id=107