Summary:
Error: Tickets with deposit information cannot be voided
Cause:
This is proper behavior. This message is given when trying to void a ticket released from an order containing deposit information. A ticket generated from an order may be voided, unless any of the deposit money was used on the released ticket - then it cannot be voided.
Solution:
A return ticket should be entered instead of voiding a ticket with an order deposit.
Article ID: 104
Created: July 1, 2014
Last Updated: March 31, 2015
Online URL: https://counterpoint.knowledgebase.co/article.php?id=104