Summary:
Emailed reports / receipts are not being sent. No errors, and a test from Management Console emails successfully.
Cause:
Discrepancy in ’From’ email in Counterpoint.
Solution:
Ensure the ’From’ email address in Management Console is the same as the email address in Setup/System/Company/Contact 1/Email 1 and Setup/Point of Sale/Stores-Contact 1 - Email.
Article ID: 1039
Created: December 27, 2016
Last Updated: March 8, 2017
Online URL: https://counterpoint.knowledgebase.co/article.php?id=1039