List of available SmartAlerts

Summary:

Operations Alerts:

• Cash In Drawer                           *Alert me when the cash in the drawer reaches a certain threshold.
• Drawer Over/Short by Amount      *Alert me when the drawer over/short amount is off by a given amount.
• Drawer Over/Short by Percentage *Alert me when the drawer over/short amount is off by a given percentage.
• Failed Credit Card Settlement       *Alert me when a credit batch has failed to settle.
• High Sales Volume                      *Alert me when the sales volume seems high.
• Low Inventory                             *Alert me when the quantity for an item falls below the minimum quantity.
• No Sales Activity                         *Alert me when there haven’t been any sales in a given timeframe.
• Remote Sale                              *Alert me when another store as sold inventory from this location.
• Sales Activity                              *Show me a summary of the most recent sales figures (posted and unposted) for the day.

Fraud Prevention Alerts:

• Discount Summary                      *Provide me with a summary of discounts at the end of the day.
• Excessive Discounts Applied        *Alert me excessive discounts have been applied in a given timeframe.
• Excessive No Sale Transactions   *Alert me when there have been an excessive number of no-sale transactions in a given timeframe.
• Excessive Price Overrides Applied *Alert me when there is an excessive number of price overrides in a given timeframe.
• Excessive Quote Transactions      *Alert me when the number of quotes in a given timeframe exceeds a given amount.
• Excessive Return Transactions     *Alert me when the number of returns in a given timeframe exceeds a given amount.
• Excessive Voided Tickets             *Alert me when excessive ticket voids have been applied in a given timeframe.
• Large Discount Applied                 *Alert me when a large percentage discount has been applied.
• Large Price Override Applied          *Alert me when a price override exceeds a certain percentage.
• Price Override Summary                *Provide me with a summary of all price overrides at the end of the day.
• Quote Transaction Summary          *Provide me with a summary of quote transactions at the end of the day.
• Refund After Close                        *Alert me when a refund is performed after the store closes.
• Refund Before Open                      *Alert me when a refund is performed before the store opens.
• Return Transaction Summary         *Provide me with a summary of return transactions at the end of the day.
• Sale After Close                            *Alert me when a sale is performed after the store closes.
• Sale Before Open                          *Alert me when a sale is performed before the store opens.
• Sign In After Close                        *Alert me if someone signs into NCR Counterpoint after the store closes.
• Sign In Before Open                      *Alert me if someone signs into NCR Counterpoint before the store opens.
• Ticket Entry Sign in After Close      *Alert me if someone signs into Ticket Entry after the store closes.
• Ticket Entry Sign in Before Open   *Alert me if someone signs into Ticket Entry before the store opens.

Customer Service Alerts:

• Large Sale                                   *Alert me when a sale exceeds a certain amount.
• No Active Drawer At Open             *Alert me if there is no drawer activated once the store opens.
• Nobody Clocked In At Open            *Alert me if there is no one clocked in when the store opens.
• Nobody Signed In At Open             *Alert me if no one is signed into NCR Counterpoint when the store opens.
• Nobody Signed In To Ticket Entry   *Alert me if no one is signed into Ticket Entry when the store opens.
• Pending Orders Alert                     *Alert me when the number of days for pending orders exceeds a given threshold.

Article ID: 580
Created: September 16, 2014
Last Updated: September 17, 2014

Online URL: https://counterpoint.knowledgebase.co/article.php?id=580