Reapply A/R Document button is greyed out

Summary:

The Reapply A/R Document is greyed out on the A/R Documents tab in Customers / Account Management. 

Cause:

If this is an option in the Menu Code for the User ID experiencing the issue, Group by apply-to may be selected.

Solution:

Select Group by document under the Group by section. 

Article ID: 579
Created: September 16, 2014
Last Updated: September 18, 2014

Online URL: https://counterpoint.knowledgebase.co/article.php?id=579