"ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device


Summary:

"ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device

Cause:

This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or device not properly encrypted for Bluefin. The merchant may see DECLINED messages in Counterpoint, but the log will show the error.

Solution:

 Follow up with Bluefin to obtain a properly encrypted device.





Article ID: 1247
Created On: Wed, Oct 30, 2019 at 2:25 PM
Last Updated On: Wed, Oct 30, 2019 at 2:25 PM

Online URL: https://counterpoint.knowledgebase.co/article-1247.html