Printer Prints Garbage When Changing Logos Multiple Times in Counterpoint 8.5.6.2 Device Management


Summary:

Printer prints garbage when changing logos multiple times in Counterpoint 8.5.6.2 device management, causing the logo to be distorted.

Cause:

Known issue in 8.5.6.2 Service Pack with the Epson ESCPOS printer driver.

Solution:

The workaround is to change the logo with a different logo image in Setup/PS/Devices and do a Device Test, then change it back again with the correct/original logo and save.

 

 

 





Article ID: 1226
Created On: Tue, Apr 30, 2019 at 12:07 PM
Last Updated On: Tue, Sep 10, 2019 at 9:40 AM

Online URL: https://counterpoint.knowledgebase.co/article-1226.html