Error: Tickets with deposit information cannot be voided


Summary:

Error: Tickets with deposit information cannot be voided

Cause:

This is proper behavior.  This message is given when trying to void a ticket released from an order containing deposit information.  A ticket generated from an order may be voided, unless any of the deposit money was used on the released ticket - then it cannot be voided.

Solution:

A return ticket should be entered instead of voiding a ticket with an order deposit.



Article ID: 104
Created: July 1, 2014
Last Updated: March 31, 2015

Online URL: https://counterpoint.knowledgebase.co/article.php?id=104