Ticket date is outside allowable range error when posting tickets

Summary:

Ticket posting fails and the message "Ticket date is outside the allowable range [...]" is displayed on the Ticket Edit List

Cause:

The Current Calendar setting is set to the wrong year.

Solution:

From the Counterpoint Main Menu browse to Setup > System > Company.

In the Current calendar field near the top right in the Dates section, enter or lookup and select the current year's calendar.*

Click Save in the toolbar.

If the current year calendar is not available, you will first need to browse to Setup / System / Calendar and create it.  Please see the Counterpoint Online Help for information on how to configure this.

 

 

Posted - Mon, Jan 7, 2019 at 2:47 PM. This article has been viewed 2008 times.
Online URL: https://counterpoint.knowledgebase.co/article-1191.html