Releasing an order with a Gift Card deposit creates a duplicate SY_GFC_ACTIV entry

Summary:

If an order with a deposit paid by gift card is released, it creates a new entry in SY_GFC_ACTIV for a duplicate amount. Users are unable to balance the SY_GFC current amounts to the activity amount totals because of this. 

Cause:

Steps to recreate:

  • In Point of Sale / Tickets / Ticket Entry, create an order and pay a deposit using the Gift Card Pay code, bringing the current balance on the card to zero.
  • In Ticket Entry / Orders, bring up previous order and select the previous order, select to release it, leaving the deposit amount entered by default.
  • Check the sy_gfc balance on the card and the sum of the amounts in sy_gfc_activ, they do not balance.

Solution:

Verified Fixed in CPSQL_8.5.3

Tracking Information:

WIT#227047
Found in: 8.4.6.16
Fixed in:8.5.3

Posted - Mon, May 8, 2017 at 1:02 PM. This article has been viewed 911 times.
Online URL: https://counterpoint.knowledgebase.co/article-1081.html