Credit Cards

Summary: Error Moneris: GetProcessorName not supported when trying to log into ticket entry after applying 8.4.6.18 Service Pack Cause: Counterpoint does not support Moneris or Tender Retail on the v8.4.6. series any longer past 8.4.6.12.... Read More

Summary: Error 91 is received when processing Credit, Debit, or EBT cards in NCR Counterpoint. Cause: This error typically indicates either a setup issue in NCR Counterpoint or incorrect account settings on the processors end. Solution: ... Read More

Summary:         Error "Failure - Payment: Unsupported entry mode (Q) returned" processing EMV transactions on a Bluefin  Ingenico device. Cause: BluefFin shipped a device configured for entry mode Q which is not supported in older... Read More

Summary: "ErrorMessage=ACCOUNT ONLY SUPPORTS ENCRYPTED OR TOKENIZED DATA" when using a Bluefin device Cause: This error is seen in the Counterpoint.log when using a Secure Pay account enabled for BlueFin with a non-BlueFin device or... Read More

Summary: When trying to settle credit cards with the Vital(Tsys) as the processor the message ERR:P SEQ#:#### RECTYP:X FLD#:# is given. Cause: This message comes from the processor and may indicate a bad transaction in the settlement batch.... Read More

Summary: Error: Processor: AP###### is returned when trying to authorize credit cards. Cause: This error is returned by the processor and is usually a setup issue where the bank transmits the characters "AP" followed by the authorization code to... Read More

Summary: Error during credit card settlement: CAPT NOT ALLOWED. NO CAPT ALLOWED Cause: This error is issued from the card processor.  Solution: Contact the credit card processing company to review the error on the settlement attempt.... Read More

Summary: Which processor platform is supported with the Counterpoint Merchant Program (CMP)?     Solution: NCR Payment Solutions (NPP/NPSP) is the only processor supported with the Counterpoint Merchant Program (CMP).  Read More

Summary: Does Counterpoint / NCR Secure Pay support Partial Authorizations on Sale tickets?  Solution: Yes. The processor selected for the NCR Secure Pay account can approve transactions even if there are insufficient funds (NSF), for a... Read More

Summary: Error: Cannot approve standin: Offline data authentication flag: Not performed when using Store and Forward, during a network or internet outage.(8.5.6.5+) Cause: This error indicates that the card is not allowed to be used for stand-in... Read More