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CPGateway Articles   Subscribe
Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)?
Viewed 2071 times since Mon, Nov 7, 2016
Summary: Do NCR Secure Pay and CP Gateway Support Secure Hash Algorithm 2 (SHA-2)? Solution: Yes, NCR Secure Pay and CP Gateway support SHA-2. Please see below from the October Partner Newsletter (can be found on Partner Portal under Program... Read More
Error 10 when authorizing credit cards through RBS Lynk
Viewed 1790 times since Fri, Jun 20, 2014
Summary: Error 10 is received when authorizing credit cards through RBS Lynk. Cause: This error comes from the processor and usually indicates a problem with incorrect terminal ID's assigned to the store setup or the individual pay code.... Read More
Error: You must sign up for the Counterpoint Merchant Program
Viewed 1493 times since Wed, Sep 10, 2014
Summary: You must sign up for the CounterPoint Merchant Program or register the Credit Card Option to process checks or credit cards. Cause: This message is given when attempting to authorize credit cards in Point of Sale and the Credit Card... Read More
Can CPGateway merchants use an TCMP VAR sheet from RBS/Worldpay?
Viewed 1428 times since Thu, Feb 11, 2016
Summary: When setting up a store with RBS WorldPay using NCR Counterpoint Gateway, can a Monetra or TCMP VAR sheet be used? Solution: No. Transaction Capture Multi-Payment (TCMP) is a payment messages format for transmissions between the point... Read More
Warning: Funds will be lost if errors are not corrected: Out of balance
Viewed 1309 times since Tue, Dec 23, 2014
Summary: Error during credit card settlement. Warning: Funds will be lost if errors are not corrected. The following errors occurred during settlement: Store: #, Drawer: *, Batch #: # had the following error: Host error. ERR:E SEQ#:#### RECTYP:HÂ... Read More
Error ’AMEX Unavail’ when attempting to authorize American Express Cards
Viewed 1063 times since Wed, May 3, 2017
Summary: Error AMEX Unavail when attempting to authorize American Express cards.  Cause: This message is returned from the credit card processor. Solution: Contact the credit card processor and ask why they are returning this response. The... Read More
HSA/FSA status with Counterpoint
Viewed 925 times since Wed, Apr 5, 2017
Summary: Can HSA / FSA accounts be used as payments in Counterpoint? Will Health Savings Account cards / Flexible Spending Accounts be used as payments in Counterpoint?  Flexible Spending Account, as they are commonly called, is one of a number... Read More
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