Refunding a ticket to a Debit Pay Code

Home » Categories » NCR Counterpoint » Point of Sale » Ticket Entry

Refunding a ticket to a Debit Pay Code


How can a refund be issued on a debit card pay code?

Error: Change/Refund debit card transactions are not allowed.


For Non-EMV merchants (NCR Secure Pay):

Unlike credit cards, debit card pay codes cannot be used for refunds.

As an alternative:

  • When an invoice paid with a debit card is returned, create the Return Ticket and process the debit card using a Credit Card pay code.
  • When the return credit is settled as part of the regular settlement process, the refunded amount will be credited to the customer’s account.

For NCR Secure Pay merchants using EMV:

If using EMV - as of and 8.5.2, the Counterpoint restriction has been removed that prevented allowing returns/refunds to a debit card. Counterpoint now allows debit to be used for a refund and no longer returns the above error.  If the refund/return transaction is approved by the processor, the transaction in Counterpoint will complete successfully.

*See also KB1212 - (EMV) DENIED 0031 NOT_PERMITTED_TRAN attempting to complete any return using a chipped DEBIT card



Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
ERROR - RETRY attempting to authorize checks
Viewed 774 times since Wed, Aug 6, 2014
Weighed items are not consolidated
Viewed 591 times since Wed, Jul 2, 2014
Error: The payment terminal is currently in use by Ticket Entry
Viewed 826 times since Tue, Oct 18, 2016
Error: Points cannot be redeemed attempting to use a Loyalty Program Pay Code
Viewed 1835 times since Mon, Aug 24, 2015
How to recharge a Gift Card. How to add additional funds to a Gift Card.
Viewed 1230 times since Mon, May 19, 2014